Statewide Intake (SWI)

Statewide Intake is one of five major programs at the Texas Department of Family and Protective Services.

What We Do

SWI operates theTexas Abuse Hotline to take reports of abuse, neglect, and exploitation, and routes them to the right program for investigation. These reports include allegations of:

  • Child abuse and neglect at home.
  • Abuse and neglect of children in childcare.
  • Abuse, neglect, and exploitation of people who are elderly or have disabilities and are living at home.
  • Abuse of adults and children in state facilities and programs for people with mental illness or intellectual disabilities .

We also operate the Texas Youth Hotline, which provides counseling, resources, and referrals to youth and their parents in an effort to prevent abuse, neglect, truancy, delinquency, and running away from home.