Customer Service Awards
Statewide Intake won several awards in FY 2015 for its commitment to customer service and for efforts to develop and keep qualified staff. SWI won a Stevie Award for customer service for large call centers, a Texas Distance Learning Association award for the work of its Employee Development Unit, and the Austin American Statesman's "Best Place to Work 2015" award.
SWI collaborated with Child Advocacy Centers of Texas to better coordinate investigations by law enforcement agencies, Child Protective Services, and Child Care Licensing. This initiative gives everyone a single point of contact to make communication easier and to make investigations and interviews more cohesive. We expanded the program in FY 2015, to involve 50 child advocacy centers and more than 260 law enforcement agencies.