Who to Call?
For general DFPS background check questions, email ASKBC@dfps.texas.gov. This may include questions from DFPS staff, stakeholders, and the general public.
Responses to all emails are provided within two business days.
If you have questions related to the Child Abuse/ Neglect Central Registry, contact (512) 840-7825 or visit our In-State and Out-of-State Child Abuse Central Registry webpage.
Mailing Address
PO Box 149030
Mail Code 4111
Austin, Texas 78714
Email Contacts
For questions related to a specific type of background check request, email the corresponding mailbox, as follows:
| Contacts | Mailbox @ dfps.texas.gov |
|---|---|
| Child Advocacy Center (CAC) background check questions | CACTXBGCRequest |
| Court Appointment Special Advocates (CASA) background check questions | CASABGCR |
| DFPS New Hires background check questions | BCU-HXChecks |
| DFPS Volunteer background check questions | VOLCHKS |
| External Access and Adult Foster Care Provider (AFC) background check questions | EXTACCBGC |
| Single Source Continuum Contractors (SSCC) | CBCBGC |
| In-State and Out-of-State background check questions | TXAbuseNeglectBGC |
| Purchased Client Services (PCS) and Texas Juvenile Justice Department (TJJD) Prison Rape Elimination Act (PREA) background check questions | PCSBC |
| Superior Health Plan background check questions | SHPBGC |
Foster and Adoptive Parent Background Checks
If you have questions regarding applying to be a foster and/or adoptive parent through a private child placing agency, please visit the Texas Adoption Resource Exchange to located a Child Placing Agency in your area.
If you are a DFPS staff member and have questions about CPS Central Registry Due Process or Risk Evaluations, please email the DFPS FAD Background Checks mailbox.