Mail

PO Box 149030
Mail Code 121-7
Austin, Texas 78714

Phone

Fax (512) 339-5871

Support Line (800) 645-7549
open Monday-Friday 8:00-4:30

Child Care Licensing Contacts

Using the charts below, make sure you contact the right person according to your Region and County.

If you don't know your Region, you can look it up here by County. Then return to this page to find your contact.

  • Daycare Licensing (CCL)
  • Residential Child Care Licensing (RCCL)
Name Region Assignment Phone Number Fax Number
Megan Fleming Region 1: Except Lubbock and Randall (512) 919-7851 (512) 276-3312
Cynthia Bassett Region 1: Randall County (512) 919-7905 (512) 276-3744
Neva Ward Region 1: Lubbock County
Region 2
Region 3 Counties: Erath, Grayson, Hood, Hunt, Kaufman, Parker, Rockwall, Somervell & Wise
(512) 919-7960 (512) 276-3720
Greer Rivera Region 3: Tarrant County zip codes: 76131-76140 and Dallas County Zip Codes: 75201-75234; Counties Ellis, Johnson & Palo Pinto (512) 919-7962 (512) 934-9911
Meredith Teders Region 3 Counties: Collin, Cooke, Denton, Fannin & Navarro (512) 919-7823 (512) 276-3223
Leslie Roberts Region 3: Dallas County except zip codes: 75201-75234 (512) 919-7809 (512) 276-3718
Candice Richardson Region 3: Tarrant County except zip codes: 76131-76140 (512) 919-7818 (512) 276-3063
Tangela Coleman Region 4 (512) 919-7810 (512) 929-1380
Lisa Castille Region 5
Region 6 Counties:  Austin, Fort Bend, Liberty, Wharton & Waller
(512) 919-7957 (512) 276-3794
Desiree Douglas Region 6: Harris County zip codes 77091-77598 (512) 919-7805 (512) 276-3735
Shirley Arnold-Moore Region 6: Harris County zip codes 77056-77090 (512) 919-7836 (512) 339-5804
Megan Fleming Region 6: Harris County zip codes 77005-77055 (512) 919-7851 (512) 276-3312
Ashley Brough Region 6 Counties: Brazoria, Chambers, Colorado, Walker, Galveston, Matagorda & Montgomery; Harris County zip codes 77002-77004 (512) 919-7806 (512) 276-3386
Victoria Avila Region 7 Counties: Bastrop, Brazos, Burnet, Coryell, Travis  (512) 919-7854 (512) 339-5871
Tangela Coleman Region 7 Counties: Bell, Grimes, Hill & McLennan (512) 919-7810 (512) 929-1380
Melissa Zader Region 7 Counties: Blanco, Bosque & Hamilton (512) 919-7885 (512) 276-3297
Cassandra Pearson Region 7 Counties:  Caldwell, Falls, Fayette, Freestone, Hays, Lampasas, Leon, Llano, Limestone, Madison, Milam, Mills, Robertson, San Saba, Washington & Williamson (512) 919-7976 (512) 276-3725
Christa Fleming Region 8: Bexar County except zip codes 78255-78264 (512) 919-7965 (512) 934-9838
Cynthia Bassett Region 8: All Counties and Bexar County zip codes 78255-78264 (512) 919-7905 (512) 276-3744
Cynthia Bassett Region 9 (512) 919-7905 (512) 276-3744
Cassandra Pearson Region 10 (512) 919-7976 (512) 276-3725
Melissa Zader Region 11 (512) 919-7885 (512) 276-3297
Name Region Assignment Phone Fax
Lara Karcher-Logan Region 1 Counties: Hockley and Oldham only  (512) 919-7821 (512) 276-3780
Melissa Dellahoussaye-White Region 1:  Hockley County only. (512) 919-7832 (512) 276-3780
Robin Krenz Region 1 Counties: Lubbock, Potter and Randall (512) 919-7849 (512) 276-3780
Jamayla Burse Region 2 (512) 919-7822 (512) 276-3780
Lara Karcher-Logan Region 3 (512) 919-7821 (512) 276-3780
Robin Krenz Region 3: Dallas County only (512) 919-7849 (512) 276-3780
Melissa Dellahoussaye-White Regions 4, 5, & 6 (512) 919-7832 (512) 276-3780
Carrie Kendall Region 6 Counties:  Harris zip codes 77004-77009 & Galveston (512) 919-7813 (512) 276-3780
Ali Grumley Region 7 (512) 919-7808 (512) 276-3780
Erica Van Region 8 (512) 919-7839 (512) 276-3780
Jamayla Burse Region 8: Kerr County only (512) 919-7822 (512) 276-3780
Ali Grumley Region 9 (512) 919-7808 (512) 276-3780
Jamayla Burse Region 10 (512) 919-7822 (512) 276-3780
Jamayla Burse Region 11 (512) 919-7822 (512) 276-3780

All Other Contacts

Purchased Client Services (PCS) Contractors Background Checks

Email: PCSBC@dfps.state.tx.us

Name Region and/or Duties Phone Fax
Janie Carreon PCS Background Checks

(512) 919-7816

(512) 276-3747

Heather Terrell PCS Background Checks

(512) 919-7990

(512) 276-3750

George Munoz PCS Background Checks

(512) 919-7812

((512) 276-3798

Sandra Romine PCS Background Checks

(512) 919-7807

(512) 276-3742

Ycela Wheeler PCS Background Checks

(512) 919-7827

(512) 276-5631

DFPS New Hires, DFPS Volunteers, Texas Juvenile Justice Department (TJJD), and External Volunteer Agencies Background Checks

Email

Name Region and/or Duties Phone Fax
Alea Emery DFPS Volunteers, TJJD, and Volunteer Agency Background Checks - Regions 5, 6, and 8 (512) 919-7819 (512) 339-5810
Carolyn Price DFPS Volunteers, TJJD, and Volunteer Agency Background Checks - Regions 1, 11, and 7 (512) 919-7906 (512) 339-5822
Elsa Mathis DFPS Volunteers, TJJD, and Volunteer Agency Background Checks - Regions 3 and 10 (254) 200-4260 (512) 339-5814
Gene Wermes DFPS Volunteers, TJJD and Volunteer Agency Background Checks- Regions 2, 4, and 9 (512) 919-7829 (512) 339-5809
Jenny Perez DFPS New Hire Background Checks and Unit Lead (512) 919-7984 (512) 339-5805
Carla Hill Point of Contact for TJJD Background Checks (512) 919-7841 (512) 276-3728
Yuna Khemapatapun DFPS New Hire Background Checks and State Office Volunteers (512) 919-7817 (512) 276-3749

In-State, Out of State, Department of Aging and Disability Services (DADS) and Cenpatico Background Checks

Email

Name Region and/or Duties Phone Fax
Tifani Johnson Cenpatico, In-State and Out of State Background Checks (512) 919-7857  (512) 276-3717
Monica Horn Cenpatico, In-State and Out of State Background Checks (512) 919-7982 (512) 339-5871
Taylor Carr Cenpatico, In-State and Out of State Background Checks (512) 919-7833 (512) 276-3748
Tracy Hawks In-State and Out of State Background Checks (512) 919-7955 (512) 339-5829
Carla Hill DADS Background Checks  (512) 919-7837 (512) 339-5808

External Access Users Background Checks

Email: EXTACCBGC@dfps.state.tx.us

Name Region and/or Duties Phone Fax
MaryAnn Schmidt External Access Users Background Checks (512) 919-7814 (512) 276-3784

FBI Exigent Background Checks and FBI Fingerprint Results Troubleshooting Assistance

Email

Name Region and/or Duties Phone Fax
Carla Hill FBI Exigent (aka Purpose Code X)  Background Checks (512) 919-7841 (512) 276 3728
Kelly Taylor FBI Fingerprint Troubleshooting (512) 919-7949 (512) 339-5825
Tarsha Prosser FBI Fingerprint Troubleshooting (512) 919-7838 (512) 339-5871
Demika Jones FBI Fingerprint Troubleshooting (512) 919-7948 (512) 276-3247

CPS Foster Adoptive Home Development (FAD) Background Checks

You can apply to be a foster and or adoptive parent either through Child Protective Services (CPS) or a private child placing agency. These agencies conduct background checks for any criminal history, or abuse and neglect investigations. The Centralized Background Check Unit (CBCU) completes a risk evaluation on any history found in the background check.

If you have questions regarding applying to be a foster and/or adoptive parent through a private child placing agency, please contact your Residential Child Care Licensing inspector.

If you have questions regarding applying to be a foster and or adoptive parent through CPS, please contact your local CPS office or visit the DFPS website on Adoption and Foster Care.

If you are a DFPS staff member and have questions about CPS Central Registry Due Process or Risk Evaluations, please email the DFPS FAD Background Checks mailbox.

Administration

Name Job Title Phone Fax
Rachelle Daniel CBCU Director (512) 919-7909 (512) 276-3713
Greg Anderson Management Analyst (512) 919-7958 (512) 339-5871
Mandi DeMars Special Projects Manager (512) 919-7825 (512) 276-3753
Aliza Mitchell Daycare Licensing Background Check Manager - Regions 4, 7, 10, and 11 (512) 919-7852 (512) 276-3729
Andre Spence Non-Licensing Background Checks Manager -Statewide (512) 919-7830 (512) 339-5803
Amanda Jensen Residential Licensing Background Check Manager and Statewide (512) 919-7916 (512) 339-5871
Cindy Klier Daycare Licensing Background Check Manager – Regions 1, 5 & 6 (512) 919-7988 (512) 276-3733
Emily Kopplin Daycare Licensing Background Checks Manager - Regions 1 (Lubbock County), 2 & 3;  Exempt Operations (512) 919-7856 (512) 276-3736
Tanya Oestrick Purchased Client Services Contractors, Cenpatico, In-State and Out of State Background Checks Manager - Statewide (512) 919-7869 (512) 339-5840
Cydney Knighton Daycare Licensing Background Check Manager – Regions 1 (Randall County), 8 & 9 (512) 919-7842 (512) 339-5871