How to Read A Secure Email
This web page shows you how to get, read, and reply to secure email from DFPS that you received on July 9, 2014 or later (If you received a secure email from DFPS before July 9, 2014, please visit this web page for instructions.)
Note: DFPS staff should not follow these instructions. The process for sending and receiving encrypted email is not changing for DFPS staff.
You need to create a Microsoft Account before you start. Please visit the How To Create a Microsoft Account web page for detailed instructions (DFPS staff can skip this step).
If you already have a Microsoft account, please login to your account first.
When you get a secure email from DFPS or any Texas Health and Human Services agency, it says that it contains an encrypted message.
Here is an example of what it looks like on a Gmail account.
- First you will either View or Download and open the attachment named "message.html"
- After you open the attachment, you will be directed to the secure email portal web page. Click View Your Encrypted Message.
- Select OK from the "Message from web page" pop-up box.
- Your secure email message will open automatically. (If it doesn't open, check to make sure you are logged into your Microsoft accounts)
To respond to the email, you must click on Reply, Reply All, or Forward links within the Microsoft web page where you view the message.
To reply to a secure email:
- Click Reply or Reply All at the top of the message within the Microsoft web page where you view the message.
All recipients are already entered in the To: field in the composition page that displays.
- Add any new email addresses in the Cc: or Bcc: fields (click Show Bcc).
Email addresses can be separated with semi-colons.
- Type your reply. The original message is already included in the compose field.
- Click Send to send your reply.
To forward a secure email:
- Click Forward at the top of the message.
- Add email addresses in the To:, CC:, or BCC: fields.
- Click Send at top of message.
Note: All Replies or Forwarded emails will be encrypted. When you reply to or forward your secure email, the recipients must log in to their own Microsoft account to read the message.
How do I add an attachment to my Reply email?
All types of files may be attached, including word processor or spreadsheet documents, audio files, image files, web pages saved as HTML files, and more. To add attachments to your secure email:
- Click Choose File... in the Insert field and select a file. The selected file is uploaded immediately
- To remove attachments, click the "x" next to the document:
Encrypted emails contain HTML email attachments that direct you to a log-in page.
If the HTML attachment has been blocked, ask your IT support to allow HTML attachments. You should also search your junk email/spam folder for the encrypted email.
If you are sending an email from your DFPS account to a personal email account, there may be errors when you try to open the message on a DFPS computer. The best thing to do is open the message on your non-DFPS computer.