Contract Performance supports performance-based contracting practices for the agency by developing and updating output and outcome performance measures for client service contracts. The unit also collects and reports performance measure data.

In addition, Contract Performance provides external client service contractor staff with technical assistance and training on PCS-specific Internet-based applications, including the Performance Management Evaluation Tool (PMET). The unit also supports special projects and initiatives to implement statewide strategies for improving outcomes in contracting and service delivery.