Complaint Records, Complaints received by an agency from the public concerning the agency and records pertaining to the resolution of the complaint.
Agency Retention Period AC+2
Storage Retention Period
Total Retention Period AC+2
Archival
Remarks AC=Final disposition of complaint. CAUTION: If a complaint becomes the subject of litigation, it must be included in and is subject to the minimum retention period of Litigation Records.
106 No.


Retention Codes:
  • AC - After Closed, Terminated, Completed, Expired, Settled
  • AV - Administrative Value
  • CE - Calendar Year End
  • FE - Fiscal Year End
  • LA - Life of Asset
  • MO - Months
  • PM - Permanent
  • US - Until Superseded


Archival Codes:
  • A - Transfer to State Archives
  • R - Review by State Archivist