If you have a question or complaint, DFPS offers several ways to get help, depending on who you are or the type of inquiry you have.

I have a question or complaint about a specific case.
Contact the Office of Consumer Relations.
I am 17 years old or younger, and I am in CPS foster care.
Contact the Foster Care Ombudsman at the Health and Human Services Commission.
  • Have a question or problem with your foster care placement? [English] [Spanish]
I am 18 years old or older, and I am in CPS Extended Care.
Contact the Office of Consumer Relations.
I have a general question about the case process.
Contact the Office of Consumer Relations.
I work for the Texas Legislature, and I have been contacted by a constituent about a specific case.
Contact the Office of Consumer Relations.