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1700 Case-Related Special Requests

APS IH September 2014

A case-related special request (CRSR) is an intake function that progresses an IMPACT intake stage directly to an Intensive Case Services stage. CRSRs are created for specific situations where DFPS has received a request or mandate to provide assistance in specific situations that do not involve allegations of abuse, neglect, or financial exploitation. A CRSR requires DFPS to complete casework without conducting an investigation.

Statewide Intake (SWI) generates the CRSR in IMPACT and routes it to a DFPS regional office or the DFPS state office in Austin, as appropriate.

In the DFPS Statewide Intake Handbook, see 6900 Documenting and Processing of APS CRSRs.

1710 Types of APS Case-Related Special Requests

APS-IH / November 2016

There are four types of case-related special request (CRSR) used by the APS program.

Law Enforcement

A Law Enforcement CRSR is generated when:

  •  requested by APS state office staff;

  •  law enforcement requests assistance from APS on a high-profile situation that involves a person who is age 65 or older or has a disability; and

  •  the situation does not involve allegations of abuse, neglect, or financial exploitation.

DADS

A DADS CRSR is generated when DADS cannot locate a parent or guardian for an adult resident of an ICF/IID or nursing home after one year.

APS will be responsible for notifying guardianship courts for adults who have a guardian who cannot be located.

Texas Government Code §531.165

APS Court

An APS Court CRSR is generated when:

  •  directed by APS state office staff because a court or legislator requests assistance from APS on a high-profile situation that involves a person age 65 or older or an adult with disabilities; and

  •  the situation does not involve allegations of abuse, neglect, or financial exploitation.

Out-of-State

An Out of State CRSR is generated when:

  •  a probate court or an adult protective services program in another state requests assistance from APS regarding a person age 65 or older or an adult with disabilities; and

  •  the situation does not involve allegations of abuse, neglect, or financial exploitation.

1720 Procedures for Handling CRSRs

APS IH / February 2013

SWI assigns a CRSR as outlined in the DFPS Statewide Intake Handbook, 6820 Documenting and Processing of APS CRSRs. After office hours and on weekends, SWI staff follow call-out procedures.

When a router in a regional APS office receives a CRSR, he or she assigns it to an APS specialist or to a supervisor if it involves a high-profile situation.

Law Enforcement CRSRs

When APS receives a law enforcement CRSR, the APS specialist:

  •   reviews the CRSR;

  •   consults with the supervisor or subject matter expert for assistance, as needed;

  •   contacts law enforcement to coordinate the request;

  •   provides the necessary assistance; and

  •   asks SWI to re-enter the CRSR as an intake report, if the APS specialist determines that abuse, neglect, or financial exploitation may be involved.

APS Court

When APS receives an APS court CRSR, the APS specialist:

  •   reviews the CRSR; and

  •   consults the supervisor or subject matter expert, as needed;

  •   provides the requested or mandated assistance; and

  •   asks SWI to re-enter the CRSR as an intake report, if the APS specialist determines that abuse, neglect, or financial exploitation may be involved.

Out-of-State

When APS received an APS out-of-state CRSR, the APS specialist:

  •   reviews the CRSR;

  •   contacts the requestor to confirm and coordinate the request, if necessary;

  •   consults with the supervisor or subject matter expert, as needed;

  •   completes the requested assistance or service; and

  •   asks SWI to re-enter the CRSR as an intake report, if the APS specialist determines that abuse, neglect, or financial exploitation may be involved.

See also 1710 Types of APS Case-Related Special Requests.

1730 Documenting the CRSR

APS IH September 2014

CRSRs are sent to the field already in the Intensive Case Services stage and do not contain any assessments or service plans. The APS specialist creates a new Contact Detail page in IMPACT for each contact completed. To document contacts in IMPACT, the APS specialist:

  •   selects Contact as the Contact/Summary Type;

  •   fills in all fields on the Contact Detail page;

  •   clicks the Save button; and

  •   clicks the Narrative button on the Contact Detail page and enters the narrative contact information.

1740 Closing the CRSR

APS IH / February 2013

The APS specialist closes the CRSR using one of the following closure codes:

Client Died is used when the client dies before the request has been completed.

Services Completed is used when the request has been completed.

Unable to Comply With Request is used when APS is unable to locate the client or the request is not the responsibility of APS.

Request Withdrawn is used when the request is cancelled.

Duplicate Closure is used when a duplicate CRSR is created, in error. There is no Case Merge option for CRSRs.

Admin Closure is used when the request is ready to be closed, but does not meet the criteria for using the other closure codes.

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