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1700 Case-Related Special Requests

APS April 2019

A case-related special request (CRSR) is a request or mandate to provide assistance. It does not include allegations of abuse, neglect, or exploitation. It requires DFPS to do casework without conducting an investigation.

A CRSR progresses a request or mandate from the IMPACT Intake stage directly to one of the following service stages:

  •   C-Reg (for law enforcement CRSRs and APS court CRSRs).

  •   C-OS  (for out-of-state CRSRs).

Statewide Intake (SWI) creates the CRSR in IMPACT and routes it to a DFPS regional office or to the DFPS state office in Austin, as appropriate.

See the Statewide Intake Policy & Procedures, 6900 Documentation and Processing of APS CRSRs.

1710 Types of APS Case-Related Special Requests

APS-IH / November 2016

There are four types of case-related special request (CRSR) used by the APS program.

Law Enforcement

A Law Enforcement CRSR is generated when:

  •  requested by APS state office staff;

  •  law enforcement requests assistance from APS on a high-profile situation that involves a person who is age 65 or older or has a disability; and

  •  the situation does not involve allegations of abuse, neglect, or financial exploitation.

HHSC

An HHSC CRSR is generated when HHSC cannot locate a parent or guardian for an adult resident of an ICF/IID or nursing home after one year.

APS will be responsible for notifying guardianship courts for adults who have a guardian who cannot be located.

Texas Government Code §531.165

APS Court

An APS Court CRSR is generated when:

  •  directed by APS state office staff because a court or legislator requests assistance from APS on a high-profile situation that involves a person age 65 or older or an adult with disabilities; and

  •  the situation does not involve allegations of abuse, neglect, or financial exploitation.

Out-of-State

An Out of State CRSR is generated when:

  •  a probate court or an adult protective services program in another state requests assistance from APS regarding a person age 65 or older or an adult with disabilities; and

  •  the situation does not involve allegations of abuse, neglect, or financial exploitation.

1720 Procedures for Handling CRSRs

APS April 2019

SWI assigns a CRSR as described in the Statewide Intake Policy & Procedures, 6900 Documentation and Processing of APS CRSRs.

A router in an APS office receives the CRSR and assigns it to an APS specialist. However, the router assigns it to an APS supervisor if it involves a high-profile situation.

Law Enforcement CRSRs

When APS receives a law enforcement CRSR, the APS specialist does as follows:

1.   Reads the CRSR.

2.   Does as follows to complete the CRSR:

  •   Consults the supervisor or subject matter expert, as needed.

  •   Contacts law enforcement to coordinate the request.

  •   Provides the necessary assistance.

  •   Asks SWI to re-enter the CRSR as an intake report, if the APS specialist determines that abuse, neglect, or financial exploitation may be involved.

3.   Saves the CRSR and submits it to the supervisor in IMPACT. The supervisor’s approval is required before closure.

APS Court CRSRs

When APS receives an APS court CRSR, the APS specialist does as follows:

1.   Reads the CRSR.

2.   Does as follows to complete the CRSR:

  •   Consults the supervisor or subject matter expert, as needed.

  •   Provides the requested or mandated assistance.

  •   Asks SWI to re-enter the CRSR as an intake report, if the APS specialist determines that abuse, neglect, or financial exploitation may be involved.

3.   Saves the CRSR and submits it to the supervisor in IMPACT. The supervisor’s approval is required before closure.

Out-of-State CRSRs

When APS receives an out-of-state CRSR, the APS specialist does as follows:

1.   Reads the CRSR.

2.   Does as follows to complete the CRSR:

  •   Contacts the requester to confirm and coordinate the request, if necessary.

  •   Consults the supervisor or subject matter expert, as needed.

  •   Completes the requested assistance or service.

  •   Asks SWI to re-enter the CRSR as an intake report, if the APS specialist determines that abuse, neglect, or financial exploitation may be involved.

3.   Saves the CRSR and submits it to the supervisor in IMPACT. The supervisor’s approval is required before closure.

See 1710 Types of APS Case-Related Special Requests.

1730 Documenting the CRSR

APS April 2019

SWI sends a CRSR to the field in one of the following service stages: C-Reg or C-OS.

The APS specialist creates a new Contact Detail page in IMPACT for each contact completed while working on a CRSR. To document contacts in IMPACT, the APS specialist does as follows:

  •   Chooses Contact as the Contact/Summary Type.

  •   Fills in all fields on the Contact Detail page.

  •   Clicks the Save button.

  •   Clicks the Narrative button on the Contact Detail page.

  •   Enters the contact information in the Narrative.

CRSRs do not contain any assessments or service plans.

1740 Closing the CRSR

APS April 2019

When the CRSR is complete, the APS specialist saves it in IMPACT and submits it to the supervisor for review and closure.

The APS specialist uses one of the following closure codes:

  •   Client Died: The client died before the completion of the request.

  •   Services Completed: APS has completed the request.

  •   Unable to Comply With Request: APS cannot locate the client, or the request is not the responsibility of APS.

  •   Request Withdrawn: The requester cancels the request.

  •   Duplicate Closure: A duplicate CRSR was created, in error. (There is no Case Merge option for CRSRs.)

  •   Admin Closure: The request is ready to be closed but does not meet the criteria for the other closure codes.

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