Child Protective Services
Handbook Revision, May 1, 2017
This revision of the Child Protective Services Handbook was published on May 1, 2017.
CPS wants to ensure that the general public understands what critical actions caseworkers are required to perform and why. To further this understanding, CPS has set up a policy e-mail box for the general public: CPSPolicyQuestions@dfps.texas.gov Please feel free to contact us, via this email address, with any general questions related to policy.
For questions or concerns regarding specific cases, please contact the caseworker or supervisor, or the Office of Consumer Affairs at 1-800-720-7777.
CPS Documentation and Contact Entry (PATS 9877)
This revision:
• adds language that clarifies requirements for entering contact documentation in IMPACT within 24 hours of contact or attempted contact;
• specifies that a caseworker must complete documentation the next day if he or she is unable to finish documentation and related tasks on the day of contact; and
• specifies other situations in which documentation must be made within 24 hours.
See:
1430 Case Recording
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2220 Documentation
2221 Documentation and Same Day Contact Entry for Alleged Victims and Other Children
2222 Case Activities Requiring 24 Hour Documentation
2223 All Other Documentation
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2510 General Provisions
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2512 Documentation and Same Day Contact Entry
2512.1 Same Day Contact Entry
2512.2 Case Activities Requiring 24 Hour Documentation
2512.3 All Other Documentation
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2621 Documentation and Contact Entry
2621.1 Same Day Contact Entry with Alleged Victims and Other Children
2621.2 Case Activities Requiring 24 Hour Documentation
2621.3 All Other Documentation
2622 2621 Initial Contacts
2622.1 2621.1 Contact Time Frames
2622.2 2621.2 Unable to Make Contact
2622.3 2621.3 Unable to Locate
2622.4 2621.4 Initial Face-to-Face Contact
2622.5 2621.5 Family Member Not Present
2622.6 2621.6 Family Refusal to Participate
2623 2622 Initial Contact Tasks
2623.1 2622.1 Initial Tasks
2623.2 2622.2 Contact with Collaterals
2623.3 2622.3 Family Refusal to Cooperate At Any Time
2624 2623 Initial Safety and Family Needs Assessment
2625 2624 Ongoing Contacts
2626 2625 Alternative Response Family Plan
2626.1 2625.1 Completing the Plan
2626.2 2625.2 Documenting the Plan in IMPACT
2626.3 2625.2 Addressing Active Safety Threats to a Child