SWI Policy and Procedures August 2015
In certain situations, intake specialists are required to consult with an intake supervisor. All consultations (staffings) are initiated by the intake specialist by calling the consultation queue. Intake supervisors, acting supervisors, and worker Vs answer the queue.
Intake specialists are required to consult (staff) with an intake supervisor in the following situations:
• The intake specialist assesses the information to be sensitive (see 2500 Sensitive Reports).
• The intake specialist finds sensitive history when completing a history search.
• Any report involving the death of a child is received (see 2330 The Death of a Child).
Intake specialists may consult if there are any other issues regarding the assessment or processing of reports.
There may be times when consultation (staffing) with a supervisor, worker V, or acting supervisor may be necessary but one is not available. In those instances, the intake specialist consults the “Supervisor On-Call Schedule” located on SWIndex (an SWI internal resource), under the Intake Specialists heading. If the person listed cannot be reached, the intake specialist calls the on-call program administrator listed on the “PAnDA On-Call Schedule”, which is located on SWIndex, under the Supervisors heading.