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2323 Information & Referrals

SWI Policy and Procedures August 2015

Every contact (call, fax, mail, or Internet) that is not assessed to be an intake or Special Request is documented as an information and referral (I&R) report.

For all I&R calls, intake specialists must obtain and document the reporter’s name, address, phone number, and the county from which he or she is calling.

For a description of I&R types, see I&R Types, Definitions, and Requirements.

For processing I&Rs, see 3600 Processing an Information and Referral (I&R).

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