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2700 Reports for Other Texas State or Community Agencies

SWI Policy and Procedures January 2011

Abuse, neglect, and exploitation in facilities regulated by other state agencies are handled by those agencies, with the exception of any operation that is under the investigational jurisdiction of APS Facility Investigations. See:

7210 Assessing Jurisdiction Based on Facility

7211.4 Home and Community-based Services (HCS) (Facility)

7220 Assessing Jurisdiction Based on Provider

When reporters allege abuse or neglect of children or adults in other Texas state or community agencies or have concerns about issues related to clients’ rights that other agencies are responsible for investigating, the intake worker advises the reporter to make the report to that agency during regular business hours.

If the reporter agrees to report to the other agency, the worker provides the reporter with the reporting number for that agency. The intake worker completes an I&R report that is saved and closed.

See:

2323 Information and Referral Types

3620 Processing an I&R That Is Saved and Closed At Intake

SWI Responsibility for Contacting Appropriate Agency

If the reporter is unwilling or unable to contact the appropriate agency, the intake specialist obtains the necessary information and completes an I&R to be sent to the appropriate agency.

See:

2323 Information and Referrals

3631 I&Rs For Another Texas State Agency, Out-of State Agency, or Law Enforcement Agency

When reports are received via fax, mail, or Internet, the intake specialist completes an I&R for the appropriate agency and follows standard processing procedures.

See:

2323 Information and Referrals

4612 Assessing an I&R to Another State’s CPS

Intake specialists are not responsible for knowing rules and regulations of other agencies.

Emergency

If SWI receives a call for another agency when that agency is closed and the information provided appears to require immediate attention, the intake specialist refers the reporter to the local law enforcement agency.

If the reporter refuses or cannot contact law enforcement, the intake specialist obtains the necessary information and calls law enforcement because of the immediacy of the situation. The intake specialist completes an I&R to the appropriate state or community agency. The intake specialist documents in the I&R narrative that law enforcement was notified. The I&R is processed following standard procedures.

See:

2760 Reports Concerning Law Enforcement

4612 Assessing an I&R to Another State’s CPS

2710 Health and Human Services Commission (HHSC) Departments

SWI Policy and Procedures November 2016

HHSC oversees the operations of the Texas health and human services system, which is composed of four agencies:

Health and Human Services Commission (HHSC)

Department of Family and Protective Services (DFPS)

Department of Aging and Disability Services (DADS)

Department of State Health Services (DSHS)

The HHSC Office of Inspector General investigates waste, abuse, and fraud in all health and human services programs in Texas.

2711 Mental Health Services and Services for Persons With Intellectual Disabilities

SWI Policy and Procedures February 2010

Texas mental health services are administered by DSHS. See 2713 Texas Department of State Health Services (DSHS).

Texas services for persons with intellectual disabilities are administered by DADS. See 2712 Department of Aging and Disability Services (DADS).

The APS Facility Investigations program investigates reports of abuse, neglect, and exploitation in all programs and facilities for persons with intellectual disabilities. For information regarding state hospitals, state supported living centers, the Rio Grande State Center, community centers serving clients with mental health issues or intellectual disabilities, Home and Community-Based Services (HCS), and Texas Home Living (TxHmL) providers, see 7000 Adult Protective Services Facility Investigations.

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