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3260 Event Search

SWI Policy and Procedures August 2007

The Event List contains all events that have taken place on a particular case.

To view the detail of previous intakes, open a second browser.

The events that are most useful to view when determining assignment or priority of an intake are the Recorded Call and the Conclusion.

3261 Review the Previous Intake From the Case Summary Page (Recorded Call)

SWI Policy and Procedures August 2007

If an intake (INT) stage has been selected, click the Record/Review Call tab.

If an investigation (INV) stage has been selected, click the Review Intake tab.

To exit the report, select Return To Case Summary from the top of the Intake Actions page.

3262 Review the Conclusion of Previous Investigation

SWI Policy and Procedures August 2007

View the Overall Disposition of the Previous Intake

From the investigation (INV) stage, select the Allegation line.

View the Investigation Risk Assessment Analysis (CPS only)

From the INV stage select the Risk Assessment tab. Select the Narrative button at the bottom of the page. If there is no Risk Assessment Narrative attached, review the Structured Narrative.

View the Investigation Structured Narrative (CPS only)

1.   From the INV stage select the Contacts/Summaries tab at the top of the page.

2.   Select the Structured Narrative hyperlink.

See also 4320 Reviewing Allegations and Dispositions on a Previous CPS Case.

3270 Internet Search

SWI Policy and Procedures August 2007

Go to one of the Person or Phone Search databases. Fill out the fields with the available information and search.

Document that the information came from an Internet search.

3271 Social Media Search

SWI Policy and Procedures January 2016

If a reporter indicates that information is available on a personal social media website (for example, a client’s Facebook page), the intake specialist may search for the information using the social media website as long as the intake specialist is not logged into his or her personal social media account. Generally, searching for a person or information in this way is only successful when the subject of the search has no privacy settings. Therefore, these searches may produce few viewable results.

To illustrate, if a reporter indicates that there may be photographs of unsafe living conditions on the Facebook page of a child placing agency (CPA), the following steps may be used to conduct a general search:

  •  The intake specialist searches the name of the CPA through an Internet search engine. In the list of results, the specialist finds a link to the CPA’s Facebook page.

  •  The intake specialist clicks on the link and is taken to the CPA’s Facebook page, which is open to the public.

  •  The intake specialist may then view any posts on the site that are open to public viewing. If the posts are not open to the public, the intake specialist must not sign in to his or her own personal account to access the information.

  •  If the intake specialist gains information to be included in an intake, the source of the information is documented in the reporter’s Person Notes.

Information Discovered Inadvertently by Intake Specialist

On occasion, an intake specialist may inadvertently come across information regarding abuse, neglect, or exploitation while on his or her own personal social media account. For example, a friend may share a photograph of an injured child who is identified as residing in Texas. If this occurs, the intake specialist must make a report either through the Internet reporting site or by calling the hotline, the same as any other professional reporter.

For additional guidance on the use of social media, see:

HHSC Social Media Guidelines

HHS Human Resources Manual Chapter 4, Social Media

2110 Methods of Making a Report of Abuse, Neglect, or Exploitation to SWI

3113.3 Person Notes Field

3123.1 Person Notes Field

3280 TIERS: The Texas Integrated Eligibility Redesign System and Accurint

SWI Policy and Procedures November 2015

TIERS is a statewide data system that contains information about individuals who have applied for state assistance, such as Temporary Assistance For Needy Families (TANF), food stamps, Medicaid, and Supplemental Security Income (SSI).

TIERS can be used to find names of household members, dates of birth, Social Security numbers, addresses, and SSI statuses when the information is vital to the report. TIERS searches are completed only when information that is necessary for the assessment or processing of a report is unavailable.

Accurint is a fast and efficient search technology that can instantly locate both people and businesses and authenticate their identities. Accurint can locate people, verify personal information such as names and addresses, and produce information such as criminal history from most states, past addresses, utility records, known associates, real estate holdings and liens, vehicle registrations, bankruptcies, and family, friend, and business connections.

When a TIERS and/or Accurint Search Is Necessary

Facts such as ages, physical addresses, and nature and degree of disabilities are usually vital information that may impact eligibility for services, investigative jurisdiction, risk assessment, ability to locate an alleged victim, and so on. For example:

  •  The reporter does not know the ages of the children in the home and there is a significant reason to know the ages, such as:

  •  the reporter alleges that children are left home alone but is not sure of the ages; or

  •  the reporter alleges sexual abuse of a teenager by a parent but is not sure whether the alleged victim is 17 years old or 18 years old.

  •  The reporter knows that an adult who is alleged to be in a state of abuse, neglect, or exploitation is close to 65 but does not know the person’s exact age.

  •  Police find a person age 65 or older wandering, and the person is able to give his or her name but not his or her address.

  •  The reporter has a post office box for a client or family but does not know the physical address or directions (common with school staff reporters), or the reporter does not know the client’s or family’s address.

TIERS and Accurint searches add to report processing time and are conducted only when demographic information is needed for assessment or processing of a report.

If not enough locating information is known to process an intake for CPS, RCCL, or DCL, a TIERS and Accurint search is completed to try to obtain sufficient locating information. For more information regarding a lack of locating information and the assessment or processing of the report, see 2322.1 Assessing a CRSR When There is Not Enough Locating Information for a CPS, RCCL, or DCL Intake and 3711 Processing a CRSR that is Assessed Due to a Lack of Locating Information.

See the SWI TIERS web page on the DFPS Intranet for forms for employee access.

Intake specialists who need a TIERS or Accurint search send a request for assistance through the instant message (IM) system to staff who have “(TIERS)” or “(Accurint)” next to their names in the IM Contact List. Only these people are sent an IM. A floor-wide IM is not sent.

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