<<Previous Page

Next Page>>

3600 Processing an Information and Referral (I&R)

SWI Policy and Procedures August 2015

For all I&R calls, intake specialists must obtain and document the reporter’s name, address, phone number, and the county from which he or she is calling.

The intake specialist selects the appropriate type from the drop-down list in IMPACT.

Reports completed as I&Rs are either:

  •  saved and closed;

  •  saved and assigned to SWI support staff to be sent to another agency; or

  •  saved and assigned to the routing coordinator for the appropriate field office or on-call staff as appropriate.

See:

2323 Information & Referrals

5230 CCL Possible Standards Violations: Incidents Not Involving Abuse, Neglect, or Exploitation

3610 Entering The In Re For an I&R

SWI Policy and Procedures August 2015

Subject Is a Child

When a child is the subject of the report, the intake specialist documents the name of the parent or managing conservator in the In Re (in regard to) field. If the parent or managing conservator’s name is not known, the child’s name is listed for the In Re.

Subject Is an Adult

When an adult is the subject of the report, the intake specialist documents the name of the adult in the In Re field.

Subject Is a Facility

When a report is in regard to a Child Care Licensing facility, the name of the facility is documented in the In Re field.

 

3620 Processing an I&R That Is Saved and Closed at Intake

SWI Policy and Procedures August 2015

For all I&R reports that are saved and closed at intake, the intake specialist completes the Call Entry page. The intake specialist is only required to complete a brief narrative that describes the reason for the report. For example, “FA of 6 y/o is not being allowed his court-ordered visitations.”

Names, as well as demographic and locating information, are not required to be documented in the narrative. However, the history search must be completed and documented in the Conclusion section.

To determine if an I&R is saved and closed at intake, see I&R and CRSR Types and Requirements.

3630 I&R Assigned to Support Staff

3631 I&Rs For Another Texas State Agency, Out-of State Agency, or Law Enforcement Agency

SWI Policy and Procedures August 2015

Any I&R that needs to be faxed to another Texas state agency, out-of state agency, or law enforcement agency is assigned to SWI support staff for faxing.

The intake specialist documents “Fax to [name of agency]” at the beginning of the narrative.

If the information is being sent to two agencies under the same I&R type (such as law enforcement in both Travis and Dallas counties) the same I&R may be used, with dual instructions to “Fax to [name of agency #1] and [name of agency #2].”

If the information is being sent to two agencies under different I&R types (such as law enforcement and DADS), separate I&Rs are generated.

The intake specialist assigns the I&R according to the Manual Assignment Chart located on SWI's Intake Procedures intranet page (in the Processing section, under Assignment Chart).

See:

I&R Best Practice Narratives

2700 Reports for Other Texas State or Community Agencies

3631.1 I&R for the Texas Department of Public Safety Joint Crimes Information Center (JCIC)

SWI Policy and Procedures August 2015

The Joint Crimes Information Center (JCIC) is a law enforcement agency under the Texas Department of Public Safety.

For any trafficking situation not under DFPS jurisdiction and not sent to the local DFPS office, the intake specialist generates an I&R Non-FPS Criminal Matter Referred to Law. These reports are also sent to the Joint Crimes Information Center (JCIC), and therefore require dual instructions in the narrative for SWI support staff on where to fax the I&R.

The intake specialist documents the information about the trafficking activities in the narrative, and notes the following at the top:

“Fax to [local Law Enforcement agency] and Joint Crimes Information Center (JCIC).”

These reports are never saved and closed at intake. The intake specialist saves and assigns the I&R to SWI support staff to fax it to the designated law enforcement agencies.

3632 I&R for Support Staff Call Out

SWI Policy and Procedures January 2011

If an I&R needs to be called out by support staff, the I&R is submitted to the appropriate SWI support staff for call out. See:

3920 Call-Outs

Manual Assignment Chart

3921 Call Outs Performed by SWI Support Staff

<<Previous Page

Next Page>>