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4800 Case-Related Special Requests

4810 Types of Case-Related Special Requests (CRSRs) Entered by SWI

SWI Policy and Procedures November 2015

Case-Related Special Requests are used when there are no allegations of abuse or neglect but CPS assistance is still needed. The dropdown menu for the Special Rqst Type lists various CRSR types; however, only a select few are used by SWI. The specific types used by SWI are described below.

Request for Local Public Service (shows in IMPACT as C-PB)

A PBS is a request from a professional for CPS assistance that does not involve allegations of abuse, neglect, or exploitation. Most CRSRs taken by SWI are PBS requests.


2182.4 Requests From Law Enforcement to Speak to Field Staff

2322.1 Assessing a CRSR When There is Not Enough Locating Information for a CPS, RCCL, or DCL Intake

2325 Courtesy Interviews and Case Assistance

3711 Processing a CRSR that is Assessed Due to a Lack of Locating Information

4281 Youth in the Custody of the Texas Juvenile Justice Department (TJJD)

4431.1 Drug or Alcohol Use During Pregnancy (Unborn Child)

4436 Protective Service Alerts (PSA)

4442 Children Placed in a Shelter by Law Enforcement

4482 Youth in CPS Conservatorship Has a Baby

4483 Young Adults Who Return to Care

4630 Child Resides in Mexico

Out of State (shows in IMPACT as C-OS)

A Request – Out of State usually involves a request from another state’s CPS office for a courtesy interview with a person in Texas.

Court-Ordered Request (shows in IMPACT as C-CO)

Court-Ordered Requests are used for anything ordered by a court that does not meet guidelines for an intake.

CRSR – Protective Service Alert (shows in IMPACT as C-SA)

Protective Service Alerts (PSAs) are notifications from child protective agencies outside the State of Texas. The families referenced in the notifications are under investigation but currently have no known address. IMPACT allows the identifying information of these families to be added to the IMPACT database

See 4436 Protective Service Alerts (PSA).

Return to Care (shows in IMPACT as C-RC)

This is a CPS program titled Return to Care for youth who:

  •  have aged out of the CPS foster care system;

  •  are 18 to 21 years old; and

  •  desire to return to CPS paid care to attend high school or a GED course; attend a vocational or technical program; or return on a break from college or a technical or vocational program for at least one month, but no more than four months.

See 4483 Young Adults Who Return to Care.

CRSR – Expedited Background Check (shows in IMPACT as C-EBC)

These are IMPACT searches and criminal background checks completed using the Texas Department of Public Safety (DPS) secure website to assist CPS staff in determining the appropriateness and safety of voluntary placements. This CRSR type is used only by the specialists in the E-Unit who are assigned to perform these background checks. Once completed, the CRSR is assigned to the DFPS staff who requested the check.

4820 Changing a Case-Related Special Request (CRSR) or Information and Referral (I&R) to an Intake

SWI Policy and Procedures April 2008

When a field staff person requests that a CRSR or I&R be changed to an intake, there must be an allegation of abuse or neglect, not just a placement issue. The intake specialist must consult with a supervisor to determine if an intake is generated. If a reentry is necessary, the intake specialist notifies the field staff person to close the CRSR using the closure code Close and Reclassify and obtains the original Call ID. The intake specialist then completes the intake with the New Using function on the original CRSR.

The intake specialist includes in the narrative the name and title of the field person who made the request. 

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