Statewide Intake Policy and Procedures
Handbook Revision
November 14, 2011

This revision of the Statewide Intake Policy and Procedures Handbook was published on November 14, 2011. Summaries of new or revised items are provided below.

Terminology Changes: APS Facility Investigations and Person-First Language

This revision is made in compliance with House Bill (HB) 1481, 82nd Legislature, Regular Session. HB 1481 requires all health and human services agencies to use respectful person-first language when referring to individuals with disabilities.

The entire SWI handbook is updated to:

  •  change all APS program references from “APS MH&MR Investigations” to “APS Facility Investigations”;

  •  revise references to legacy HHS agencies and programs; and

  •  replace such terms as “elderly,” “disabled,” and “mental retardation” with their person-first equivalents.

The items below received the November 2011 revision date because their titles were changed:

1112 Abuse, Neglect, or Exploitation of a Person Age 65 or Older or an Adult With a Disability

1440 APS Facility Investigations – Community Center Phone Line

2340 Death of a Person Age 65 or Older or Adult With a Disability

3631 CCL Standards Violations and Client Rights for APS Facility Investigations

3922.2 Call-Outs for APS and APS Facility Investigations When SWI Support Staff Is Not On Site

6520 In-Home Investigations in State Operated and Community Provider Settings

7000 The Adult Protective Services Division of APS Facility Investigations (Formerly AFC)

7100 The Facilities and Provider Agencies Investigated by the APS Facility Investigations Program

7110 Investigating Reports Related to Home and Community-Based Services (HCS) and Texas Home Living (TxHmL) Waiver Programs

7200 Examples of Abuse, Neglect, and Exploitation Related to APS Facility Investigations

7300 Assigning a Priority to an APS Facility Investigations

7310 When a Client Dies in an Facility or Program Over Which APS Facility Investigations Has Jurisdiction

7311 Specific Facilities Investigated by APS Facilities Investigations

7313 Contractors of State or Community Facility Programs

7320 Not Investigated by APS Facility Investigations

7400 Intakes Related to APS Facility Investigations

7410 Intakes With Multiple Incidents and Victims at an APS Facility

7411 An Intake With Multiple Incidents at an APS Facility

7412 An Intake With Multiple Victims at an APS Facility

7420 Allegations Related to an APS Facility That Are Frivolous or Patently Without a Factual Basis

7430 Investigating Client-to-Client Sexual Contact at an APS Facility

7440 Investigating Client-to-Client Aggression at a Facility That APS Facility Investigates

7450 Investigating Injuries of Unknown Origin at a Facility That APS Facility Investigates

7460 Investigating Pregnancy and Sexually Transmitted Disease at a Facility That APS Facility Investigates

7470 Investigating Issues Related to Restraint, Seclusion, or Clinical Time-Out at a Facility That APS Facility Investigates

7480 Allegations Related to a Client Who No Longer Lives in an APS Facility or Receives APS Services

7500 Confidentiality for Reporters of Incidents at APS Facilities

7600 Clients’ Rights and Administrative Issues Related to APS Facility Investigations

7700 IMPACT Procedures Specific to APS Facility Investigations

7710 Completing the In Re: and Case Name Fields for Cases Related to APS Facility Investigations

7720 Listing Principals for Reports Related to APS Facility Investigations

7730 Using the Facility Page in IMPACT for Reports Related to APS Facility Investigations

7740 Assigning and Calling Out Intakes Related to APS Facility Investigations

7741 Changing the County in an APS Facility Investigation