Statewide Intake
Handbook Revision, July 2014
This revision of the Statewide Intake Policy and Procedures Handbook was published on July 1, 2014. A summary of the revised material is provided below.
Assigning a Priority to an APS Facility Investigation
Acceptable use of Caller ID Feature
Post-Adoption Substitute Care Services
Requests for DFPS Records Check From Austin Victim Services
Facilities Housing Undocumented Minors
Procedures for When IMPACT Is Down
Reporters With More Than One Intake
Assigning a Priority to an APS Facility Investigation (PATS 6837)
APS Facility Investigations uses only Priority 1 and Priority 2 for investigations of state supported living centers or the ICF/IID component of the Rio Grande State Center.
No change in SWI assessment procedures is required. If an intake related to a state supported living center or the ICF/IID is assessed as Priority 3, the APS staff person assigned to the intake upgrades the priority. See:
7300 Assigning a Priority to an APS Facility Investigation
Notifying Law Enforcement (PATS 6872)
The item below is revised to clarify when it is appropriate for intake specialists to generate an I&R to notify law enforcement of crimes. See:
2323.1 I&R Non-DFPS Criminal Matter Referred to Law Enforcement
Documentation of Call-Outs (PATS 7077)
The items below are revised to clarify how call-outs to on-call DFPS staff are documented in the IMPACT Narrative. See:
3924 Documenting Call-Out
Acceptable use of Caller ID Feature (PATS 7087)
The items below are added or revised to clarify when it is acceptable for intake staff to use the caller ID feature.
See:
2131 Acceptable Use of Caller ID Feature on SWI Phones
2132 2131 Reporter Calls Back Requesting the Call ID or the Status of a Previous Report
2133 2132 Calling Back a Reporter
2134 2133 Guidelines for Calling Back a Reporter
2135 2134 SWI Feedback to Reporter
2136 2135 Notification to Reporter About Investigation Results
2136.1 2135.1 Reporter Notification From CPS
2136.2 2135.3 Reporter Notification From Child Care Licensing
2136.3 2135.2 Reporter Notification From APS In-Home
2136.4 2135.4 Reporter Notification From APS Facility Investigation
Cross-references to items moved in this revision have been updated in:
2324.1 Identical Reports With the Same Reporter
Post-Adoption Substitute Care Services (PATS 7092)
The item below is added to provide instructions on how to process intakes regarding adopted children in need of therapeutic out-of-home placement. See:
4495 Reports Involving Post-Adoption Issues but No Allegation of Abuse or Neglect
Unable To Close Procedures (PATS 7102)
The items below are revised to clarify how to handle calls regarding families for whom there was recently a finding of Unable to Complete – Family Moved. See:
4410 Subsequent Reports on Unable to Complete (UTC) Investigations
The items below are revised to clarify the importance of:
• verifying correct locating information in the Person Detail of IMPACT after relating; and
• being accurate when updating addresses and phone numbers in IMPACT for children in DFPS conservatorship and their caregivers.
See:
3250 Relate Procedures
3251 The Use Incoming Person Information Function
3251.1 Using the Use Incoming Person Information Function
3251.2 3251 Viewing and Correcting Information
3251.3 3251.2 Documenting Incorrect or Expired Addresses and Phone Information
Requests for DFPS Records Check From Austin Victim Services (PATS 7117)
The items below are revised to provide guidance on handling requests for DFPS Records check from Austin Victim Services. See:
4720 Requests for CPS History DFPS Records Check From Austin Victim Services Texas Law Enforcement
A cross-reference to the item above was updated in:
2183.3 Requests for DFPS IMPACT History Search From Texas Law Enforcement
Facilities Housing Undocumented Minors (PATS 7132)
The item below is revised to state that facilities housing undocumented minors are categorized as general RCL operations. See:
5410 Types of DFPS Residential Child-Care Operations
Procedures for When IMPACT Is Down (PATS 7162)
The items below are revised to update procedures for locating the Statewide On-Call schedule when IMPACT is down. See:
3850 Locating Statewide On-Call Information When IMPACT Is Down
Updates of Terminology (PATS 7162)
The items below are revised to update terminology:
| Old Term |
New Term |
|---|---|
pager; pager phone |
cell phone |
SWI director (DA) |
assistant commissioner for SWI
|
See:
2182.4 Requests From Law Enforcement to Speak to Field Staff
2182.5 Requests From Field Staff to Speak With Other Field Staff
2511 Sensitive Calls Involving an SWI Employee
3420 Processing Reports on SWI Employees
3453 Assignment of Sensitive Reports to the Regional Contact
Maintaining the Service Level (PATS 7217)
The item below is revised to clarify the procedures used at SWI to monitor and maintain the service level. See:
1820 Maintaining the Service Level
Reporters With More Than One Intake (PATS 7222)
The item below is revised to clarify procedures for completing multiple reports given by one reporter. See:
2140 Reporters With More Than One Intake
Open Service Delivery Stages (PATS 7267)
The item below is revised to add PCA (permanency care assistance) as a case stage that may show up in IMPACT during a history search. See:
4930 Open Service Delivery Stages