Statewide Intake

Handbook Revision, May 5, 2016

This revision of the Statewide Intake Policy and Procedures Handbook was published on May 5, 2016. Summaries of new or revised items are provided below.

Sensitive and Complaint Reports (PATS 8797)

The sections of the handbook addressing sensitive reports, complaints, and processing of sensitive reports have been revised and rewritten to provide the information in a more comprehensive and efficient manner. Policy has not changed. See:

2500 Sensitive Reports

2510 Reasons SWI May Designate a Report as Sensitive

2520 Specific Information Required for Reports that are Designated as Sensitive

2530 SWI Employees Who Need to Make a Sensitive Report

2540 Sensitive Reports Involving a SWI Employee

2550 Parental Notification When A Minor Wants or Has Had an Abortion

2560 Address Confidentiality Program (ACP)

2500 Sensitive Reports

2510 Sensitive Designation

2511 Sensitive Calls Involving an SWI Employee

2512 Sensitive Calls Involving a DFPS Employee, Intern, or Volunteer

2513 Calls Involving Non-DFPS Employee Housed With DFPS Staff

2514 Calls Involving a High Profile Individual

2515 Calls Involving Significant Media Interest

2516 Parental Notification When A Minor Wants or Has Had an Abortion

2516.1 Address Confidentiality Program (ACP)

2517 Consulting (Staffing) With the Intake Supervisor Regarding the Sensitive Report

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2600 Handling Complaints

2610 Complaints Regarding a Report Taken by SWI

2611 Complaints About SWI Staff From the General Public

2612 Handling Concerns Originating Within the SWI Program

2613 Procedures for Field Staff Regarding Concerns Shared with SWI

2620 SWI Concerns Regarding Field Handling of an Investigation

2630 Complaints Regarding Case Handling or Actions by DFPS Field Staff

2640 Documenting Complaints in IMPACT

2650 Complaints Regarding Investigations Conducted by Another Texas State Agency

2600 Handling Complaints

2610 Complaints Regarding a Report Taken by SWI

2611 Procedures for Submitting Complaints From Field Staff

2612 Handling Complaints from Field Staff Regarding SWI

2613 Handling Concerns Within the SWI Program

2614 Complaints from the Public Regarding a Report Taken by SWI Staff

2620 Complaints Regarding Case Handling by DFPS Field Staff

2621 SWI Concerns Regarding Field Handling of an Investigation

2622 Complaints Alleging Breach of Confidentiality or Misconduct by DFPS Staff

2630 Complaints Regarding Investigations Conducted by Another Texas State Agency

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3118.12 Completing the Call Person Detail Page when a Principal or Collateral is a DFPS Employee, Volunteer, or Intern, or a Relative of a DFPS Employee, Volunteer, or Intern (NEW POLICY)

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3400 Procedures for Sensitive Reports

3410 Documenting a Sensitive Report

3411 Documenting Abortion-Related Information

3412 Documenting Address Confidentiality Program Information

3413 Documenting Law Enforcement Notification in Sensitive Reports

3420 Saving and Submitting Sensitive Reports for Approval

3421 Exceptions for Certain Sensitive I&Rs

3430 Processing Sensitive Reports

3431 Assigning Sensitive Reports to Regional Contacts

3400 Procedures for Sensitive Reports

3410 Documenting a Sensitive Report

3411 Address Confidentiality Program

3420 Processing Reports on SWI Employees

3430 Processing Sensitive Intakes

3431 Completing the Person List for Sensitive Intakes

3432 Law Enforcement Notification

3433 Save and Submit for Approval

3434 Processing a Report on a Minor Who Wants or Has Had an Abortion

3434.1 Documenting Abortion-Related Information

3434.2 Priority for Judicial Bypass Proceeding

3434.3 Law Enforcement Notification

3440 Processing Sensitive I&Rs

3441 Sensitive I&Rs Not Associated With an Open DFPS Case

3442 Additional Information on an Open Sensitive Case

3450 SWI Intake Supervisor Procedures for Sensitive Reports

3451 Reviewing the Sensitive Report

3452 Regional Contacts for Sensitive Reports

3453 Assignment of Sensitive Reports to the Regional Contact