If you are an employee of a out-of-state protection agency requesting a confidential case record, please submit a letter on the agency's letterhead and fax or post it to the address provided below.
DFPS complies with all laws and rules about the entitlement, redaction, and release of the confidential case records it maintains. You may review the relevant laws and rules by clicking here.
If you have questions about requesting case records or any other records issues, please send an email to Records.Management@dfps.state.tx.us.
Send the completed request documents to:
Department of Family and Protective Services
Attn: RMG (Y-937)
P.O. Box 149030
Austin, Texas 78714-19030
You can also email the documents to Records.Management@dfps.state.tx.us or fax to (512) 339-5889.
Phone during business hours: (512) 929-6764 or toll free at (877) 764‐7230
To see other records request categories, click here.