Based on the projected increase in the number of reports of abuse, neglect, and exploitation of 5% for each year of the FY 2006-2007 biennium, the agency needs additional direct delivery staff to meet the increased demand for services in Statewide Intake (SWI).

This initiative seeks additional funding for a staffing level to handle the projected workload increases over the next biennium at the current level of response. This item would maintain the projected FY 2005 SWI caseload per worker of 101.1 (SWI workload equivalency measure). It is projected that this staffing level will allow SWI to maintain an average hold time of 5 minutes or less.

If staffing levels do not increase to accommodate the anticipated increase in the call volume, this could result in excessive hold times for callers along with a higher rate of abandoned calls when the caller is unable or refuses to wait to speak to an intake worker. Ultimately, safety to children would be significantly impacted.

Funding Request

FY 2006
FY 2007
Total $724,968 $1,284,212 $2,009,180
Number of FTEs 19.0 37.0  
Method of Financing:      
General Revenue $654,405 $1,164,419 $1,818,824
Federal Funds $70,563 $119,793 $190,356

Program Impact

FY 2006
FY 2007
SWI Workload Equivalency Measure 101.1 101.1

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