On September 1, 2017, DFPS became a stand-alone state agency in accordance with House Bill 5, passed during the 85th Session of the Texas Legislature. Prior to that, DFPS was part of the Health and Human Services Commission and submitted reports and strategic plans in conjunction with other HHSC agencies. Moving forward, DFPS will prepare strategic plans and reports as an individual state agency.

Strategic Plans

The DFPS sections of prior Texas Health and Human Services Strategic Plans are provided below. Visit the HHSC website to read the complete plans.

Customer Service Reports

In accordance with state law, each state agency is required to submit information on customer service surveys to the Legislative Budget Board and Governor’s Office of Budget and Planning no later than June 1 of each even-numbered year. Prepared by the Texas Health and Human Services Commission, the customer service reports below include input from agencies part of the HHS enterprise.

Don't see the report you’re looking for? Visit our Reports and Presentations page.