Are FBI fingerprint checks required in child day-care homes?

Yes, FBI fingerprint-based background checks must be completed for the following individuals before a license or permit can be issued:

  • The director, owner, and/or operator of the operation (including a sole proprietor, a partner in a partnership, or a chief executive officer (CEO) of an operation).
  • Each employee of the operation that works at the operation's location.
  • Each prospective employee of the operation.
  • Each person, at least 14 year of age who is not a client in care who:
    • Is counted in child-to-caregiver ratios.
    • Resides or will reside in the operation.
    • Has unsupervised access to children in care at the operation.

Registered, listed, or licensed child day-care homes that received their license or permit prior to September 1, 2016 must complete FBI fingerprint-based background checks for the individuals listed above according to the timeframes below.

If a person's next renewal check (the one due every 2 years) is due between September 1, 2016 and August 31, 2017, you can request an FBI check for that person when you request the renewal check.  Otherwise, the person must have an FBI fingerprint check according to this chart:

If the provider's last name begins with: FBI check must be completed by:
A through F December 1, 2016
G through L March 1, 2017
M through R June 1, 2017
S through Z August 1, 2017

If a child in your home is 13 years old, you must request a background check and an FBI check within 90 days before or after the child's 14th birthday.

Finally, if the decision on a risk evaluation for someone is pending on or after September 1, 2016, that person must complete the FBI check before DFPS may issue a decision on the risk evaluation. 

Anyone requiring background checks but not listed above must also have FBI fingerprint-based background checks completed if the person has lived in another state in the last five years or there is a reason to believe the person has a criminal history in another state.

Do volunteers in a child-care operation need FBI fingerprint checks?

DFPS requires name-based background checks on all volunteers that are regularly or frequently present at the child-care operation while children are in care. Volunteers - including, but not limited to, DADS Foster Grandparents and parent volunteers in Head Start centers - do not require FBI fingerprint checks as long as they:

  • Are not counted in the child/caregiver ratio.
  • Do not have unsupervised access to children in care.
  • Have not lived in another state at any time during the five-year period prior to the date you submit a background check.

Please note that if you have reason to suspect criminal history exists in another state, you should have an FBI fingerprint-based check completed for that individual regardless of whether the above criteria are met. 

What is a UEID number?

UEID stands for Universal Enrollment Identification.

IdentoGO assigns a unique UEID number to each applicant when a background check is requested.  This number may be used to schedule a fingerprint appointment and also to check on the status of a completed fingerprint appointment to determine whether the prints are being processed or rejected. For more information see using the UEID to schedule a fingerprint appointment.

Can I schedule a fingerprinting appointment online for a person who does not have a valid Texas driver license or Social Security Number?

Yes. The person can schedule a fingerprint appointment on the IdentoGO scheduler, but is required to provide valid identification at the time of the appointment. See ID Requirements for Fingerprinting on the CBCU Fingerprinting page for more information.  

How and when do I pay the fingerprinting fee?

The fingerprinting fee is paid directly to the fingerprinting vendor. The fee must be paid at the time of the fingerprint appointment, unless the applicant has been provided a payment coupon by a licensing operation. You may use the coupon to pay the fingerprinting fee when scheduling the appointment with IdentoGO or at the fingerprint appointment.

The fingerprinting vendor does not accept personal checks. Payment can be made by credit card, business check, money order, or using a credit-card backed account set up with IdentoGo.

When a child care operation chooses to use a credit-card backed account, the operation must email IdentoGO's billing department to set up an account. The instructions for creating an account and the required paperwork can be found in the Forms and Links section at the bottom of the IdentoGO website.  

Why does DFPS use IdentoGO to submit fingerprints electronically?

DFPS requires using an online system to automate and speed-up the processing of fingerprint checks. IdentoGO by MorphoTrust is the sole company the Texas Department of Public Safety (DPS) contracts with to accept electronic fingerprints for the purpose of criminal history checks.

Electronic fingerprinting allows DFPS to:

  • Receive electronic results which can be automatically processed very quickly; and
  • Receive notification from DPS if a person has additional criminal activity in the future, based on retained electronic fingerprints.

The list of the current locations is available on the fingerprinting vendor's website. You must enter your service code in order to search for enrollment centers.  See How To Find Your Service Code on the CBCU Fingerprinting page.

IdentoGO can provide onsite fingerprinting services for groups of 30 or more. Please note that these sessions are generally scheduled a minimum of five to six weeks in advance, and the fingerprinting vendor charges an additional $10.00 fee per applicant. To schedule an onsite session, please contact Erica Scott at (217) 547-2226 or by email at EScott@MorphoTrust.com.

Which FAST Pass and ORI number should I use?

All DFPS programs no longer use FAST Pass forms or ORI numbers. Please use the Fingerprinting Instruction Sheets and Service Codes.

Why am I receiving an incorrect service code when I submit a background check?

The service code is determined based on the person's current or future role at the operation, and whether or not the person is or would be receiving payment from the operation for the role in which the current background check is requested.

When submitting background checks through Public Provider, the following question must be answered for all applicants that require an FBI fingerprint check:

"Will this person be paid or is this person currently paid by the operation in the role selected?"

  • If you select "Yes", then this person currently is or will be a paid employee at your operation.
  • If you select "No", then this person currently is or will be in a role at your operation that is not funded by your operation.

For more information regarding specific service codes, see the "How to Determine Your Service Code" section on the CBCU Fingerprinting page.

Note: If you follow the above instructions and still receive the incorrect service code, please contact your CBCU representative, who can be located on the CBCU Contacts page.

How are rejected fingerprints handled, and how will I know if someone on my staff or my own fingerprints were rejected?

Sometimes DPS or the FBI rejects fingerprints. If this happens, the person will be contacted by phone or email by the fingerprinting vendor, based on the preferred method of contact entered when the background check was requested, to schedule a reprint. The person should not be charged a second time for fingerprinting. The person may go online or schedule by phone with the fingerprint vendor for a reprint.

The reprint must be completed within one year of the initial appointment. If the second set of fingerprints is also rejected and was completed within one year of the initial appointment, DFPS can request a name-based search from the FBI. This search must be requested within 90 days of the second set of fingerprints. If DFPS is not notified of the second rejection within the 90-day timeframe, the person will require a new set of fingerprints, and will be required to pay a new fingerprinting fee.

If you have not received FBI results and it has been more than seven days since the individual was fingerprinted, please contact your CBCU representative, who can be located on the CBCU Contacts page, or you may send an email to CCLFBIRESULTS@dfps.state.tx.us.

If someone previously submitted his/her fingerprints for an FBI criminal history check through DFPS or the Texas Education Agency (TEA), will that person be required to submit fingerprints again in the future?

A person is not required to be fingerprinted again if:

  • The person previously submitted their fingerprints for an FBI check through TEA and the date of fingerprinting is not more than 24 months old, or
  • The person previously submitted their fingerprints for an FBI check through DFPS, and completed a name-based background check (DPS criminal history and DFPS Central Registry checks) at least every 24 months since being fingerprinted.

If the person has been fingerprinted for TEA, you must notify CBCU. Please send an email to CCLFBIRESULTS@dfps.state.tx.us and include a copy of the person's driver license and Social Security card. You may contact the CBCU Support Line at (800) 645-7549 for further assistance, but copies of the person's driver license and Social Security card must be received before this issue can be resolved.

Every time a background check request is submitted to DFPS for a person who is required by statute to have a fingerprint check, the "FBI Check Required" checkbox must be selected. Selecting "FBI Check Required" does not necessarily mean that a new fingerprinting fee will be required. This fee only applies when a person requires a new set of fingerprints.

For more information regarding who is required to have a fingerprint check, refer to Texas Administrative Code §745.615.

How does fingerprinting work for someone who can't access a DPS approved fingerprinting center or needs special assistance because of a disability or special condition?

If a person is unable to access a DPS fingerprinting vendor in Texas because he or she lives outside of Texas or is unable to leave his/her place of residence due to a physical disability (see "Homebound Applicants" on the CBCU Fingerprinting website), he or she may be eligible to submit fingerprints on a hard card. Note: fingerprints collected on a hard card take longer to process and may result in a higher rejection rate from the FBI due to the quality of the fingerprints, which can cause a delay in receiving the results. 

The background check must first be requested through the Public Provider website, Automated Background Check System (ABCS), or by submitting a background check request form  (see "How To Request an FBI Background Check"). The person must then register to Submit A Fingerprint Card by Mail and pay the fingerprinting fee on the fingerprinting vendor's website. After the person's fingerprints have been collected, they must be sent to IdentoGO for processing. For more information, see the instructions for Out-of-State Applicants.

The results of the fingerprint check will be sent electronically to DFPS for review and processing. If the person wants to verify that the prints have been received and processed, he or she may check the status on the fingerprinting vendor's website at https://uenroll.identogo.com/ or by calling (217) 793-2080.  The person will be prompted for his or her Service Code and either the person's UEID and Date of Birth, or the person's Name, Date of Birth, and the Method of Contact that was entered when the background check was entered.

If an individual has a disability or condition that may affect the fingerprinting process, and the person is not considered "homebound" (see Homebound Applicants on the CBCU Fingerprinting page):

  1. The background check must first be requested through the Public Provider website, Automated Background Check System (ABCS), or by submitting a background check request form (see "How To Request an FBI Background Check").
  2. Schedule a fingerprint appointment online or by calling toll-free at 1-888-467-2080 (8am-5pm CST). 
  3. After a fingerprinting appointment has been scheduled, send an email to the Ask CBCU mailbox with the Subject Line of "Fingerprinting Assistance Requested"
  4. Include the person's disability or condition, any accommodations that may be needed, and the date, time, and location of the fingerprinting appointment.

CBCU will notify DPS and the fingerprint vendor in advance of the person's scheduled appointment of any accommodations or special consideration that may be needed due to the person's disability or condition.

When should fingerprint results be received?

If you have not received the person's fingerprint results from DFPS within seven days from the date the person was fingerprinted, please follow up with your operation's assigned CBCU inspector, who is located on the CBCU Contacts page.

For more information regarding background check results, please see General Licensing Frequently Asked Question item 7.   

Last updated: December 13, 2017