smiling group of tweens on a playground

What We Do

The FAYS program addresses family conflict and everyday struggles while promoting strong families and youth resilience. Every FAYS provider offers one-on-one coaching or counseling with a trained professional and group-based learning for youth and parents. FAYS programs also operate a 24-hour hotline for families having urgent needs.

Who We Serve

Families with youth under 18 years old who are dealing with family conflict or every day struggles. In some areas of the state, FAYS only provides services to families with children 6-17 years of age.

Download the FAYS brochure:

Map of Providers and Communities

Map of Texas, showing providers across the state. For a text version of FAYS providers, check the PEI Provider Directory.

For additional provider details, see the Fiscal Year 2021 PEI Provider Directory.

How We Measure Success

  • Children remain safe during services, within 1 year (99.3% in FY20) and 3 years (90.3% in FY20).
  • Percentage of youth not referred to juvenile probation (94% in FY20).
  • Increase in protective factors, such as family functioning and resiliency, social supports, and nurturing/attachment (88% of caregivers in FY20).

Program Data

  • Program Start Date: 2014
  • Target Number of Youth/Families Served Annually, FY21: 21,419
  • Average Number of Youth/ Families Served Per Month, FY20: 6,227
  • Counties Served: 254
  • Annual Budget for Community Contracts: $24,176,531
  • Total Number of Community Grantees/Sub-grantees: 28 Grantees 26 Sub-grantees
  • Average Grantee Budget: $863,448

FAYS Success Story

STARRY, Inc., Wichita County

Amy and her mother initially sought counseling due to the sudden loss of Amy’s older brother, Caleb. During their intake appointment, Amy’s mother said that her daughter was experiencing frequent symptoms of depression and they were both unable to go into Caleb’s room, keeping the door always locked. Amy told her counselor that she was very upset every time she would remember the hospital room her brother was in and could recall all the sounds and smells as if she were reliving it.

With her counselor’s help, Amy was able to learn grounding skills and mindfulness practices to help during her times of panic when experiencing flashbacks, and develop healthy coping skills to manage her grief. Amy and her mother are very close and were a great support to each other through the time they were in counseling. They gardened together and knitted as ways to increase their bond and focus their energy. By the end of their time in counseling, Amy and her mother were able to start leaving Caleb’s door open and even would go into his room occasionally. When her counselor followed up a few months after closure, her mother reported that Amy had good grades by the end of the semester and that they were both doing well. She expressed gratitude for the services they received.