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2530 Subject Matter Expert (SME)

2531 Procedure for SME Consults

APS IH / September 2011

Policy specifies when the SME must be contacted. The APS specialist consults with the SME regarding case actions as required by policy.

2531.1 Documentation for SME Consults

APS IH / September 2011

For each consultation completed, the SME or designee enters a narrative of the case-related issues and required actions discussed on either the:

  •   EDI SME Consult Contact Detail page; or

  •   Risk/Self-Neglect SME Consult Contact Detail page.

2540 Additional Allegations Discovered and New Reports Received During the Investigation Stage

APS IH / September 2015

APS case records must contain all information received during the course of the case, including all allegations reported at the point of intake and additional allegations reported or discovered while the case is open.

APS specialists carefully review evidence they collect during the investigation to determine whether it contains new allegations of abuse, neglect or financial exploitation not yet reported or noticed. This includes a new incident or situation that is separate from what was reported in the original intake. Failure to identify and investigate an allegation poses serious risk to the alleged victim’s safety.

The APS specialist investigates all allegations reported at the time of intake and all allegations reported to SWI or discovered during the investigation.

See:

2411 Procedure for Completing the Safety Assessment

3300 Maintenance Cases

3320 Additional Allegations Discovered and New Reports Received Involving a Maintenance Case

2541 Procedure for New Intake Reports Received During the Investigation Stage

APS IH / September 2015

When a new intake report received during an open investigation involving the same alleged victim is determined to contain new allegations, the APS specialist completes:

  •  a new case initiation contact with a person with reliable information and verifies the alleged victim is currently safe; and

  •  an initial face-to-face and Safety Assessment for the new case.

      A subsequent initial face-to-face visit and full Safety Assessment are not required for the new investigation if:

  •  the alleged victim is currently safe; and

  •  the APS specialist saw the alleged victim face-to-face within 30 calendar days before receipt of the new intake.

The APS specialist then:

  •  merges the new case number into the original case identification number;

  •  investigates the new allegations;

  •  completes one Risk of Recidivism Assessment, if any allegation is validated; and

  •  documents the findings before closing the investigation stage.

If the new intake report is determined to be a duplicate referral, the APS specialist:

  •  completes a new case initiation contact with the alleged victim or a person with reliable information;

  •  completes only Section 1 of the Safety Assessment. The full Safety Assessment is not required; and

  •  closes the case using rapid closure procedures.

See:

2410 Safety Assessment

2921.1 Rapid Closure Codes and Disposition of Other

2921.15 Duplicate Referral/Already Investigated

5241.2 Close Duplicate Reports Without Merging Cases

2542 Procedure for New Allegations Discovered by the APS Specialist

APS IH / September 2015

If new allegations are discovered by the APS specialist during the course of the investigation, the APS specialist:

  •  adds those allegations to the Allegation List page;

  •  may complete a new Safety Re-assessment during a face-to-face visit with the alleged victim, if it appears the alleged victim’s situation has significantly improved or deteriorated;

  •  investigates the new allegations;

  •  completes one Risk of Recidivism Assessment for all investigated allegations; and

  •  documents the findings before closing the investigation stage.

See:

2200 Case Initiation

2211 Procedure for Case Initiation

2410 Safety Assessment

3241 Procedure for New Intake Reports Received During the Intensive Case Services Stage

5242 Case Merge Checklist

2550 Client Moves or Cannot Be Located Before the Investigation Is Complete

APS IH / September 2011

APS makes reasonable efforts to ensure an alleged victim’s safety if at any time during the investigation the alleged victim moves or cannot be located at his or her last known address or other locations provided by collaterals.

2551 Procedure for When an Alleged Victim Cannot Be Located

APS IH / June 2012

When the alleged victim’s correct address or location is known to the APS specialist because of current and reliable information gathered during the investigation, the APS specialist follows the policy and procedure in 2260 Alleged Victim Refuses to Cooperate With APS Investigation.

When it is suspected the alleged victim has moved or his or her current location is unknown, the APS specialist completes the following steps before closing the case without making contact with the alleged victim:

  •   Attempts to obtain additional locating information on the alleged victim. Possible sources of information may include the reporter, collaterals, neighbors, previous APS or CPS cases, directory assistance, TIERS searches, and law enforcement

  •   Attempts at least two additional face-to-face contacts with the alleged victim if other locating information was provided by collaterals

  •   Mails a certified letter written in the alleged victim’s preferred language, return receipt requested, within seven calendar days of the second unsuccessful face-to-face attempt, to the alleged victim’s last known address

  •   Considers using the DFPS Family Inquiry Network/Database Research System (FINDRS)

  •   Keeps the case open either until:

  •   the letter is returned as Unable to Be Delivered, or

  •   10 calendar days lapse from the date that the letter is mailed and there is no contact from the alleged victim during that period

  •   Reaches a finding in the investigation, if enough evidence was gathered before being unable to locate the alleged victim

See:

2251 Procedure for When an Alleged Victim Is Not Located at Initial Face-to-Face Attempt

2921.11 Moved/Unable to Locate

2551.1 Procedure for Using DFPS Person Locator Services

APS IH September 2014

The DFPS Family Inquiry Network/Database Research System (FINDRS) has software that can be used to locate principals in an APS investigation or service delivery case. The results are returned within 24 hours of submission, except on weekends. In order to use the service, the APS specialist:

  •   completes Form 2004 Request for Quick Find Online Records Search Assistance;

  •   submits the form to the FINDRS mailbox with 2004: Quick Find in the subject line; and

  •   documents the results of the search in IMPACT.

2552 Procedure for When an Alleged Victim Moves Within Texas

APS IH / June 2012

If an alleged victim moves to another area in the state during the course of the investigation or service delivery, the APS specialist consults his or her supervisor or designee to request a case transfer.

The supervisor or designee of the original unit consults with the APS supervisor or designee in the new location and arranges a case transfer if:

  •   additional case actions are needed; and

  •   the APS specialist can provide the inheriting unit with sufficient locating information for the alleged victim.

The APS specialist documents all case actions completed up to the point of the transfer.

The supervisor or designee for the original unit completes the transfer in IMPACT.

2553 Procedure Used When an Alleged Victim Moves Out of Texas

APS-IH / September 2011

If an alleged victim moves out of the state during the course of the investigation, the APS specialist:

  •   closes the case; and

  •   reports the alleged victim’s situation to an adult protective services agency in the other state if the APS specialist has reason to believe that the alleged victim is still in a state of abuse, neglect, or financial exploitation.

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