Skip links menu

Skip to Main Content Skip to Top Menu Skip to Search Skip to Section Menu Skip to Footer Menu

Top menu

I am
x
Child Investigations
- About
- Child Protective Investigations
- Investigations
- Parent's Guide to Investigations
- Domestic Violence
- Alternative Response
- Special Investigations
- Related Topics
- Case Connection
- Child Fatality Review
- Citizen Review Teams
- Human Trafficking
- Other Information
- Contact Us
- File a Complaint
Child Services
- About
- Child Protective Services
- Child & Family Services
- Child Safety
- Family Support
- Children in Our Care
- About
- Foster Care
- Kinship Care
- Adoption
- Medical Services
- Youth & Young Adults
- More Information
- Attorney's Guide
- Community-Based Care
- Rainbow Rooms
- Other Information
- Contact Us
- Case Records
- File a Complaint
Adoption & Foster Care
- About
- Children in Our Care
- Foster Care
- Kinship Care
- Adoption
- Foster and Adoptive Parents
- Steps
- Requirements
- Information Meetings
- Get Started
- Find a Child to Adopt
- Search Waiting Children
- Heart Galleries
- Support
- Adoption Assistance
- Medical Services
- Youth and Young Adults
- Other Information
- Contact Us
- File a Complaint
Prevention Services
- General Information
- About PEI
- Program Descriptions
- Office of Child Safety
- Texas Home Visiting
- Reports and Publications
- Families & Community Members
- Find Services
- Get Parenting Tips
- Partners & Providers
- Partners in Prevention Conference
- Information for Providers
- Evidence-Based Programming
- Other Information
- Contact Us
- File a Complaint
Adult Protection
- About
- Overview
- Investigations and Services
- APS History
- TEAM Institute
- Silver Star Rooms
- APSConference.org
- Prevent Adult Abuse
- How to Report Abuse
- Help Prevent Adult Abuse
- Other Information
- Contact Us
- File a Complaint
Doing Business with DFPS
- DFPS Contracts
- Doing Business with DFPS
- Contracting Policies
- Contracting Forms
- Funding Opportunities
- Partnering with DFPS
- Historically Underutilized
  Business
- Purchased Client Services
- About PCS
- Regional APS Contracts
- Regional CPS Contracts
- Residential Contracts
- State Office Contracts
- Community-Based Care Contracts
- Reports & Statistics
- Active Contracts
- Children in DFPS Care
- Other Information
- Contact Us
- File a Complaint

Coronavirus Resources | En Español

Adult Protective Services Handbook

DFPS Home
>Handbooks
>APS
>Menu
>This Page

Menu DFPS Policy Handbooks

Search
Search DFPS Handbooks
Search Tips
Revision Memos
Most Recent Revisions
- Child Protective Services
- Adult Protective Services
- Child Care Investigations
- Statewide Intake
- Background Checks
- Volunteer and CE
- Office of Consumer Relations
- Records Management Group
- DFPS Subpoena Policy
- DFPS Travel Policy
- Asset Management
- Ethics Policy
- Title IV-E Training
- Title IV-E County
Handbooks
Child Protective Services
- Table of Contents
- 1000 Administration
- 2000 Intake
- 3000 Child Safety
- 4000 Placement
- 5000 Courts
- 6000 Substitute Care
- 7000 FAD
- 8000 Services
- 9000 Interstate
- 10000 Youth in Care
- 11000 Health Care
- 12000 FBSS
- 15000 Education
- Appendices
- Definitions
- Resource Guides
CPS Community-Based Care
- Region 1 Joint Operations Manual
- Region 2 Joint Operations Manual
- Region 3b Case Management
- Region 3b Joint Operations Manual
- Region 8a Joint Operations Manual
Adult Protective Services
- Table of Contents
- 1000 Overview
- 2000 Investigations
- 3000 Services
- 4000 Legal Actions
- 5000 Confidentiality
- Appendices
Child Care Investigations
- Table of Contents
- Definitions
- 1000 Legal Basis
- 2000 Inquiries
- 3000 Applications
- 4000 Inspections
- 5000 Admin. Actions
- 6000 Investigations
- 7000 Enforcement
- 8000 Requests
- 9000 Administrators
- Appendices
Statewide Intake
- Table of Contents
- 1000 Overview
- 2000 Reports
- 3000 Information & Referral
- 4000 CPI and CPS
- 5000 CCI and CCR
- 6000 APS
- 7000 Provider
Background Checks
- Table of Contents
- 1000 Overview
- 2000 PCS
- 3000 Non-DFPS Staff
- 4000 Employees
- 5000 CASA
- 6000 Public
- 7000 Volunteers and Interns
- 8000 Audit Staff
- Appendices
- Definitions
Contracting Policies
Volunteer and Community Engagement
- Table of Contents
- 1000 Overview
- 2000 Resource Rooms
- 3000 Stakeholders
- 4000 Donations
- 5000 Policy
- 6000 Interns, Youth
- 7000 Procedures
- 8000 Supervision
- Appendices
Office of Consumer Relations
- Table of Contents
- 1000 Overview
- 2000 Complaints
- 3000 Legislators
- 4000 Case Reviews
- 5000 ARIF
Records Management Group
- Table of Contents
- 1000 Overview
- 2000 Safekeeping
- 3000 Disclosure
- 4000 Retention
- 5000 Forms
- 6000 Adoption Registry
- 7000 Administration
Subpoena Policy
- Table of Contents
- 1000 Policy
- 2000 Procedures
Travel Policy
- Table of Contents
- 1000 Overview
- 2000 Policy
- 3000 Claims
- 4000 Unique Policies
- 5000 Council Travel
- 6000 eTravel
- 7000 Exceptions
Asset Management
- Table of Contents
- 1000 Overview
- 2000 Responsibilities
- 3000 Property Types
- 4000 Acquisition
- 5000 Inventory
- 6000 Lost Property
- 7000 Disposal
- Appendices
Ethics Policy
- Table of Contents
- Standards of Conduct
- Accepting Benefits
- Purchasing Food
- Group Solicitations
- Travel
- Conflicts of Interest
- Referring or Endorsing Vendors
- Contracting
- Restrictions on Employment
- Political Activity
- Fraud, Waste, and Abuse
- Using Time, Property, and Facilities
Title IV-E Handbooks
Title IV-E Training
- Table of Contents
- 1000 Overview
- 2000 Legal Basis
- 3000 Introduction
- 4000 Training
- Appendices
Title IV-E County
- Table of Contents
- 1000 Overview
- 2000 Legal Basis
- 3000 Introduction
- 4000 Child Welfare
- 5000 Legal
- 6000 County
- Appendices
Helpful Links
Statutes
- Statutory References
- TX Rules of Evidence
- TX Rules of Appellate Procedure
- TX Code of Criminal Procedure
- TX Rules of Civil Procedure
TAC Rules
TAC Waivers for Foster Care Redesign
DFPS Contracting Policies
Email Updates

Section 1000: Program Overview: Adult Protective Services (APS)

1000 Program Overview: Adult Protective Services (APS)

1100 APS Purpose and Objectives

1200 Adult Protective Services Clients' Rights

1210 Interpreter Services for Principals With Limited English Proficiency (LEP) or Impaired Sensory or Speaking Ability

1211 Documentation for LEP or Sensory or Speaking Impairments

1220 Cultural Sensitivity

1221 Procedure for Delivering Protective Services in a Culturally Competent Manner

1300 Scope and Eligibility

1310 APS Eligibility Criteria

1311 Substantial Impairment

1311.1 Disability Payments and APS Eligibility

1311.2 Chronic Substance Abuse and APS Eligibility

1311.3 Examples of What Is and Is Not Considered Substantial Impairment

1320 Procedure for Determining APS Eligibility

1330 Perpetrators of Abuse, Neglect, and Financial Exploitation

1331 Perpetrators of Abuse and Financial Exploitation

1331.1 Procedure for Establishing Perpetrators of Abuse and Financial Exploitation

1331.2 Examples of Ongoing Relationship

1331.3 Examples of What Is Not an Ongoing Relationship

1332 Perpetrators of Neglect

1332.1 Procedure for Establishing Perpetrators of Neglect

1332.2 Examples of Caretaker and Paid Caretaker Relationships

1332.3 Examples of What Is Not a Caretaker or Paid Caretaker Relationship

1333 Children as Perpetrators

1340 Allegations That APS Investigates

1341 Procedure for Assessing Allegations

1342 Neglect Allegations

1342.1 Procedure for Assessing Physical Neglect (PHNG) Allegations

1342.2 Procedure for Assessing Mental Health Neglect Allegations (MHNG)

1342.3 Procedure for Assessing Medical Neglect (MDNG) Allegations

1343 Emotional or Verbal Abuse (EMAB) Allegations

1343.1 Procedure for Assessing Emotional or Verbal Abuse (EMAB) Allegations

1344 Physical Abuse (PHAB) Allegations

1344.1 Procedure for Assessing Physical Abuse (PHAB) Allegations

1345 Sexual Abuse (SXAB) Allegations

1345.1 Procedure for Assessing Sexual Abuse (SXAB) Allegations

1346 Financial Exploitation (EXPL) Allegations

1346.1 Procedure for Assessing Financial Exploitation (EXPL) Allegations

1346.11 Assessing Financial Exploitation Allegations Involving Loans

1350 Family Violence Allegations

1351 Procedure for Assessing Family Violence Allegations

1352 The Texas Address Confidentiality Program (ACP)

1353 Procedure When an Alleged Victim’s Address Is Made Confidential Through the ACP

1354 Documenting a Confidential Address in IMPACT and Marking the Case as Sensitive

1354.1 Documenting a Nonconfidential Substitute Address

1360 Death Allegations

1361 Procedure for Death Allegations

1370 Do Not Resuscitate (DNR) and Removal of Life Support Allegations

1371 Procedure for Do Not Resuscitate (DNR) and Removal of Life Support Allegations

1380 Need for Consent to Medical Treatment Allegations

1381 Procedure for Need for Consent to Medical Treatment Allegations

1390 Allegations Involving Chronic Callers

1391 Criteria for Establishing a Pattern for Chronic Callers

1392 Notifying Statewide Intake (SWI) About Chronic Callers

1393 Procedures for Tracking the Chronic Caller List

1394 Procedures for Removing an Individual From the Chronic Caller List

1400 Allegations Involving Other DFPS Programs

1410 Procedure for Assessing Allegations Involving Other DFPS Programs

1420 Assessing Residential Child Care Facility Allegations

1421 Procedure for Assessing Residential Child Care Facility Allegations

1430 Assessing Allegations in Settings Investigated by HHSC Regulatory Services Division Provider Investigations

1500 Allegations in Facilities Investigated by Texas State Agencies Other Than DFPS

1510 Procedure for Allegations in Facilities Investigated by Texas State Agencies

1520 Examples of Allegations in Facilities Regulated by Other Texas State Agencies

1530 Procedure for Complaints That Do Not Allege Abuse, Neglect, or Financial Exploitation

1540 Allegations Involving HHSC Long-Term Care Regulatory Services

1541 Allegations in Facilities Requiring Licensure by HHSC Long-Term Care Regulatory Services

1541.1 Procedure for Assessing Allegations in Facilities Requiring Licensure by HHSC Long-Term Care Regulatory Services

1541.2 Procedure for Determining Whether an Assisted Living Facility Is Licensed or Should Be Licensed by HHSC Long-Term Care Regulatory Services

1541.21 Procedure for When a Facility's Licensure Status Is Unknown

1541.3 Procedure for Emergency Situations Involving Facilities Requiring Licensure by HHSC Long-Term Care Regulatory Services

1541.4 Procedure for Closure of Facilities Requiring Licensure by HHSC Long-Term Care Regulatory Services

1542 Allegations in Nursing Homes

1542.1 Procedure for Allegations in Nursing Homes

1542.2 Examples of Situations Appropriate for APS Investigation

1542.3 Examples of Situations Not Appropriate for APS Investigation

1543 Allegations in Assisted Living Facilities

1543.1 Procedure for Allegations in Assisted Living Facilities

1550 Allegations Involving Schools

1560 Allegations Involving the Texas Department of State Health Services (DSHS)

1561 Allegations in Hospitals and Hospices

1561.1 Procedure for Allegations in Hospitals

1561.2 Examples of Ongoing Protective Services Following Hospital Discharge

1561.3 Examples of Hospital Discharge Without a Need for Ongoing Protective Services

1570 Allegations Occurring on Indian Reservations

1571 Procedure for Allegations Involving Indian Nations

1600 Allegation Priorities

1610 Priority I Allegation: 24-Hour Face-to-Face

1611 Procedure for Priority I Allegations

1612 Examples of Priority I Allegations

1620 Priority II Allegation: Three-Day Face-to-Face Contact

1621 Procedure for Priority II Allegations

1622 Examples of Priority II Allegations

1630 Priority III Allegation: Seven-Day Face-to-Face Contact

1631 Procedure for Priority III Allegations

1632 Examples of Priority III Allegations

1640 Priority IV Allegations: 14-Day Face-to-Face

1641 Procedure for Priority IV Allegations

1642 Examples of Priority IV Allegations

1700 Case-Related Special Requests

1710 Types of APS Case-Related Special Requests

1720 Procedures for Handling CRSRs

1730 Documenting the CRSR

1740 Closing the CRSR

Footer Menu

DFPS Agency

About DFPS
Accessibility
Contact Us
DFPS Home
DFPS Offices
En Español
Find a Form
Jobs
Office Closures
Policies
Site Map
Training
Websites

Public Awareness Campaigns

Everyone's Business
Get Parenting Tips
Room to Breathe
Texas Youth Connection
Texas Youth Helpline
Watch Kids Around Water
Why Not Me?

Abuse / Hotlines

Hotlines
Questions and Complaints
Report Abuse
Report Fraud, Waste, or Abuse
State Auditor’s Fraud Hotline

Budget, Data & Regulations

Annual Report
Budget and Finance
Data Book
Open Records Policy
Policy Handbooks
Practice Guide for CPS Attorneys
Rulemaking
Records Retention Schedule
Reports, Plans & Statistics
Statutes for APS
Statutes for CPS
Texas Administrative Code

News and Information

Compact with Texans
Coronavirus Resources
DFPS News
DFPS Public Meetings
Foster Care Lawsuit News
Financial and Budget Information
Help Prevent Child Abuse
Help Prevent Abuse of Vulnerable Adults
Support for Parents

Parents Involved with CPS

Guía para Padres Sobre el Cuidado Temporal
Guía para Padres Sobre las Investigaciones
Parent's Guide to Investigations
Parent's Guide to Foster Care
Resources for Families Involved with CPS

Business Information

Active DFPS Contracts
Doing Business with DFPS
Funding Opportunities at DFPS
Regional Children Statistics in DFPS Care
Texas Faith-Based & Community Initiative

Find Services

Background Checks
Become a Foster or Adoptive Parent
Find Your Birth Family or Biological Sibling
Prevention Programs in Your County
Request a Copy of a Case Record
Services for Youth in Foster Care
Search for Child Care
Search for a Child to Adopt

How You Can Help

Donate
Volunteer
Internships
Mentorships
Faith-Based Program

Other Information

Download Help
State Government Information Search
Texas Online
Texas Health and Human Services
Texas Veterans Portal
U.S. Census 2020
Where The Money Goes