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Adult Protective Services Handbook

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  • Section 1000: Program Overview: Adult Protective Services (APS)

    1000 Program Overview: Adult Protective Services (APS)

    1100 APS Purpose and Objectives

    1200 Adult Protective Services Clients' Rights

    1210 Interpreter Services for Principals With Limited English Proficiency (LEP) or Impaired Sensory or Speaking Ability

    1211 Documentation for LEP or Sensory or Speaking Impairments

    1220 Cultural Sensitivity

    1221 Procedure for Delivering Protective Services in a Culturally Competent Manner

    1300 Scope and Eligibility

    1310 APS Eligibility Criteria

    1311 Substantial Impairment

    1311.1 Disability Payments and APS Eligibility

    1311.2 Chronic Substance Abuse and APS Eligibility

    1311.3 Examples of What Is and Is Not Considered Substantial Impairment

    1320 Procedure for Determining APS Eligibility

    1330 Perpetrators of Abuse, Neglect, and Financial Exploitation

    1331 Perpetrators of Abuse and Financial Exploitation

    1331.1 Procedure for Establishing Perpetrators of Abuse and Financial Exploitation

    1331.2 Examples of Ongoing Relationship

    1331.3 Examples of What Is Not an Ongoing Relationship

    1332 Perpetrators of Neglect

    1332.1 Procedure for Establishing Perpetrators of Neglect

    1332.2 Examples of Caretaker and Paid Caretaker Relationships

    1332.3 Examples of What Is Not a Caretaker or Paid Caretaker Relationship

    1333 Children as Perpetrators

    1340 Allegations That APS Investigates

    1341 Procedure for Assessing Allegations

    1342 Neglect Allegations

    1342.1 Procedure for Assessing Physical Neglect (PHNG) Allegations

    1342.2 Procedure for Assessing Mental Health Neglect Allegations (MHNG)

    1342.3 Procedure for Assessing Medical Neglect (MDNG) Allegations

    1343 Emotional or Verbal Abuse (EMAB) Allegations

    1343.1 Procedure for Assessing Emotional or Verbal Abuse (EMAB) Allegations

    1344 Physical Abuse (PHAB) Allegations

    1344.1 Procedure for Assessing Physical Abuse (PHAB) Allegations

    1345 Sexual Abuse (SXAB) Allegations

    1345.1 Procedure for Assessing Sexual Abuse (SXAB) Allegations

    1346 Financial Exploitation (EXPL) Allegations

    1346.1 Procedure for Assessing Financial Exploitation (EXPL) Allegations

    1346.11 Assessing Financial Exploitation Allegations Involving Loans

    1350 Family Violence Allegations

    1351 Procedure for Assessing Family Violence Allegations

    1352 The Texas Address Confidentiality Program (ACP)

    1353 Procedure When an Alleged Victim’s Address Is Made Confidential Through the ACP

    1354 Documenting a Confidential Address in IMPACT and Marking the Case as Sensitive

    1354.1 Documenting a Nonconfidential Substitute Address

    1360 Death Allegations

    1361 Procedure for Death Allegations

    1370 Do Not Resuscitate (DNR) and Removal of Life Support Allegations

    1371 Procedure for Do Not Resuscitate (DNR) and Removal of Life Support Allegations

    1380 Need for Consent to Medical Treatment Allegations

    1381 Procedure for Need for Consent to Medical Treatment Allegations

    1390 Allegations Involving Chronic Callers

    1391 Criteria for Establishing a Pattern for Chronic Callers

    1392 Notifying Statewide Intake (SWI) About Chronic Callers

    1393 Procedures for Tracking the Chronic Caller List

    1394 Procedures for Removing an Individual From the Chronic Caller List

    1400 Allegations Involving Other DFPS Programs

    1410 Procedure for Assessing Allegations Involving Other DFPS Programs

    1420 Assessing Residential Child Care Facility Allegations

    1421 Procedure for Assessing Residential Child Care Facility Allegations

    1430 Assessing Allegations in Settings Investigated by HHSC Regulatory Services Division Provider Investigations

    1500 Allegations in Facilities Investigated by Texas State Agencies Other Than DFPS

    1510 Procedure for Allegations in Facilities Investigated by Texas State Agencies

    1520 Examples of Allegations in Facilities Regulated by Other Texas State Agencies

    1530 Procedure for Complaints That Do Not Allege Abuse, Neglect, or Financial Exploitation

    1540 Allegations Involving HHSC Long-Term Care Regulatory Services

    1541 Allegations in Facilities Requiring Licensure by HHSC Long-Term Care Regulatory Services

    1541.1 Procedure for Assessing Allegations in Facilities Requiring Licensure by HHSC Long-Term Care Regulatory Services

    1541.2 Procedure for Determining Whether an Assisted Living Facility Is Licensed or Should Be Licensed by HHSC Long-Term Care Regulatory Services

    1541.21 Procedure for When a Facility's Licensure Status Is Unknown

    1541.3 Procedure for Emergency Situations Involving Facilities Requiring Licensure by HHSC Long-Term Care Regulatory Services

    1541.4 Procedure for Closure of Facilities Requiring Licensure by HHSC Long-Term Care Regulatory Services

    1542 Allegations in Nursing Homes

    1542.1 Procedure for Allegations in Nursing Homes

    1542.2 Examples of Situations Appropriate for APS Investigation

    1542.3 Examples of Situations Not Appropriate for APS Investigation

    1543 Allegations in Assisted Living Facilities

    1543.1 Procedure for Allegations in Assisted Living Facilities

    1550 Allegations Involving Schools

    1560 Allegations Involving the Texas Department of State Health Services (DSHS)

    1561 Allegations in Hospitals and Hospices

    1561.1 Procedure for Allegations in Hospitals

    1561.2 Examples of Ongoing Protective Services Following Hospital Discharge

    1561.3 Examples of Hospital Discharge Without a Need for Ongoing Protective Services

    1570 Allegations Occurring on Indian Reservations

    1571 Procedure for Allegations Involving Indian Nations

    1600 Allegation Priorities

    1610 Priority I Allegation: 24-Hour Face-to-Face

    1611 Procedure for Priority I Allegations

    1612 Examples of Priority I Allegations

    1620 Priority II Allegation: Three-Day Face-to-Face Contact

    1621 Procedure for Priority II Allegations

    1622 Examples of Priority II Allegations

    1630 Priority III Allegation: Seven-Day Face-to-Face Contact

    1631 Procedure for Priority III Allegations

    1632 Examples of Priority III Allegations

    1640 Priority IV Allegations: 14-Day Face-to-Face

    1641 Procedure for Priority IV Allegations

    1642 Examples of Priority IV Allegations

    1700 Case-Related Special Requests

    1710 Types of APS Case-Related Special Requests

    1720 Procedures for Handling CRSRs

    1730 Documenting the CRSR

    1740 Closing the CRSR

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