Menu DFPS Policy Handbooks
- Handbook Search
-
- Revision Memos
- Most Recent Revisions
- Handbooks
- Child Protective Services
- CPS Community-Based Care
- Adult Protective Services
- Table of Contents
- 1000 Overview
- 2000 SWI & Case Assignment
- 3000 Scope & Eligibility
- 4000 HHSC or Other Settings
- 5000 Complex Cases
- 6000 Evidence
- 7000 Guardianship
- 8000 Investigations & Assessments
- 9000 Case Contacts
- 10000 Provide & Arrange Services
- 11000 Death of Client
- 12000 Legal Actions
- 13000 Case Closure
- 14000 Due Process & Release
- 15000 Confidentiality & Records
- Appendices
- Definitions
- Child Care Investigations
- Statewide Intake
- Background Checks
- Contracting Policies
- Volunteer and Community Engagement
- Office of Internal Affairs
- Records Management Group
- Subpoena Policy
- Travel Claims and Services
- Asset Management
- Ethics Policy
- Title IV-E Handbooks
- Title IV-E Training
- Title IV-E County
- Helpful Links
- Statutes
- TAC Rules
- TAC Waivers for Foster Care Redesign
- DFPS Contracting Policies
- Email Updates
-
Section 9000: Case Contacts
9100 Requirements for Contacts
9110 Time Frame for Entry of Contacts
9210 Completing a Case Initiation
9300 Self-Neglect Resolved Before Initial Face-to-Face
9400 Initial Face-to-Face Contact With the Client
9410 Client Cannot Be Seen for Initial Face-to-Face Contact
9420 Client Is Inaccessible for Initial Face-to-Face Contact
9510 Safety Contacts After Completion of the Safety Assessment
9520 Safety Contacts When the Client Refuses to Cooperate
9530 Safety Contacts After Completion of the Risk of Recidivism Assessment (RORA)
9540 Safety Contacts When the Client Fails to Respond After Completion of the RORA
9550 Safety Contacts When APS Cannot Find the Client
9560 Safety Contacts When the Client Dies
9570 Safety Contacts in Cases Involving HHSC Office of Guardianship Services