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2320 Special Requests and Information & Referrals (I&Rs)

SWI Policy and Procedures January 2011

If the information received at SWI does not meet the statutory definitions under which CPS, APS In-Home, APS Facility Investigations, or CCL are authorized to investigate, the information cannot be taken as an intake. Any reports that are not intakes of abuse, neglect, or exploitation are documented and classified as one of the following:

Special Request (Administrative)

Case-Related Special Request

Information and Referral (I&Rs)

2321 Special Request (Administrative)

SWI Policy and Procedures January 2011

Special Requests (Administrative) are requests for DFPS assistance that are not case related.

Below are examples of Special Requests (as listed in IMPACT):

  •   Expertise (courtesy requests for assistance that do not include allegations of abuse, neglect, or exploitation from law officers, the courts, other state agencies, and so on)

  •   Locating/Assisting Alerts

  •   Requests for Public Awareness Presentations

  •   Requests for Agency Statistics

  •   Record Check Request

2322 Case-Related Special Requests

SWI Policy and Procedures November 2015

Case-Related Special Requests (CRSR) are requests for assistance that do not include allegations of abuse, neglect, or exploitation but require some type of casework. CPS and APS In-Home are the only DFPS programs to use the CRSR.

See:

3710 Processing Case-Related Special Requests (CRSR)

4810 Types of Case-Related Special Requests (CRSRs) Entered by SWI

4820 Changing a Case-Related Special Request (CRSR) or Information and Referral (I&R) to an Intake

CRSR Best Practice Narrative

For information on CRSRs that are completed due to a lack of locating information, see: 2322.1 Assessing a CRSR When There is Not Enough Locating Information for a CPS, RCCL, or DCL Intake.

2322.1 Assessing a CRSR When There is Not Enough Locating Information for a CPS, RCCL, or DCL Intake

SWI Policy and Procedures November 2015

The intake specialist makes certain that there is not enough locating information to process an intake by searching IMPACT and the Internet and requesting a license plate search when a license plate is known. See 2313 Limited Locating Information and 3123 Demographics Section, subheading Information Obtained from a License Plate Check.

The intake specialist contacts support staff via instant message and requests a TIERS and possible Accurint search when:

  •  there is not enough locating information to process an intake regarding a child;

  •  it is known that the family lives in Texas; and

  •  the intake specialist has obtained the first and last name of:

  •  an adult alleged perpetrator, or

  •  an adult household member of the victim or alleged perpetrator.

See 3280 TIERS: The Texas Integrated Eligibility Redesign System and Accurint. The intake specialist provides all information requested by support staff, as well as the Call ID number of the report.

If the search is successful, support staff provides the locating information to the intake specialist and the intake specialist completes the intake.

If the search is unsuccessful, support staff requests assistance from FINDRS, an investigative unit within DFPS, and notifies the intake specialist. Then, the intake specialist assesses a CRSR Request for Local Public Service. See 3711 Processing a CRSR that is Assessed Due to a Lack of Locating Information.

If FINDRS is unable to obtain locating information, FINDRS notifies support staff and assistance is requested from the Missing Persons Clearing House (MPCH), a unit within law enforcement.

If locating information is received from FINDRS, the correspondence is assigned by IEX to an intake specialist per normal correspondence assignment procedures (see 3321 Processing Correspondence Using Electronic Documents and Email). Correspondence received from MPCH is assigned to an intake specialist by a program administrator or supervisor. The correspondence with the new locating information will contain the original Case Number, enabling the intake specialist to retrieve the information from IMPACT and re-enter it (see 3174 Re-Entering a CRSR That is Assessed Due to a Lack of Locating Information).

If there is no locating information and the name of the adult alleged perpetrator or an adult household member of the victim or alleged perpetrator is unknown, then the information is assessed as an I&R Clearly Not Reportable, re: Children.

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