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2720 Texas Workforce Commission (TWC)

SWI Policy and Procedures November 2016

The Texas Workforce Commission offers several programs and services for individuals with physical or cognitive impairments. These programs include:

  •  The Vocational Rehabilitation program for individuals with visual impairments, including the Criss Cole Rehabilitation Center;

  •  The Vocational Rehabilitation program for individuals with other disabilities;

  •  The Business Enterprises of Texas program; and

  •  The Independent Living Services program for older individuals who are blind.

If a caller has concerns about one of these programs, the intake specialist refers the caller to TWC Vocational Inquiries at 1-800-628-5115.

2730 Agencies Serving Children

2731 Texas Juvenile Justice Department

SWI Policy and Procedures March 2012

This agency oversees county juvenile detention facilities, institutions, halfway houses, and contracted residential placements.

If a caller has concerns about a county juvenile detention facility, the intake specialist refers the caller to the following contact information:

Hotline: 1-877-786-7263

Email: abuseneglect@tjpc.state.tx.us

Fax: 512-424-6716

If a caller has concerns about a facility, the intake specialist refers the caller to the following numbers:

512-424-6235

Fax: 512-424-6125

See the Texas Youth Commission website

2732 Youth Camps

SWI Policy and Procedures March 2012

The Health and Human Services Commission Office of Inspector General (Enforcement Division, Internal Affairs Section) investigates suspected cases of abuse, neglect, and exploitation of children who are attending a youth camp when the perpetrator is a camp employee.

If a caller has concerns about a youth camp, the intake specialist refers the caller to the following contact information:

1-800-436-6184

A person can make a report online at the Office of Inspector General Web site.

2733 Texas Education Agency (TEA)

SWI Policy and Procedures September 2009

There are no facilities operated by TEA. All complaints about school policies or school board decisions are referred to TEA. The intake specialist refers reporters who have concerns about individual treatment of a child by a school staff or volunteer, but the concerns do not meet criteria for abuse or neglect allegations to TEA.

For reports involving abuse, neglect, or exploitation, see SWI Handbook sections CPS 4490 Reports on School Personnel or APS 6660 Private and Public Schools.

The General Complaints contact number is 512-463-9290.

 

2740 Veterans Administration (VA) Hospitals

SWI Policy and Procedures September 2009

Persons report allegations of abuse or neglect by staff in VA hospitals to the hospital director for the facility, or to the Benefits Section of the U.S. Department of Veterans' Affairs Office of Inspector General by calling 1-800-488-8244.

2750 Adult Living Facilities Not Subject to Licensure

SWI Policy and Procedures September 2009

There are living facilities for adults that provide temporary or long-term housing such as homeless shelters, halfway houses, or boarding houses. These facilities are usually not subject to licensure. To ensure that the facility is not licensed, the intake specialist completes a facility search.

If the facility is not subject to licensure, and the adult resident is age 65 or older or has a disability, see 6650 Unlicensed Facilities.

If a reporter alleges abuse, neglect, or exploitation of an adult resident who does not meet APS guidelines, the intake specialist refers the reporter to local law enforcement.

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