Skip links menu

Skip to Main Content Skip to Top Menu Skip to Search Skip to Section Menu Skip to Footer Menu

Top menu
  • I am Dropdown Menu
    x
    • ParentParent
    • Foster or Adoptive ParentFoster or Adoptive Parent
    • Kinship CaregiverKinship Caregiver
    • Foster YouthFoster Youth
    • ElderlyElderly
    • Person with DisabilitiesPerson with Disabilities
    • Teacher or ProfessionalTeacher or Professional
    • Business and Service ProviderBusiness or Service Provider
    • VolunteerVolunteer
    • Looking for a JobLooking for a Job
    • Looking for TrainingLooking for Training
    • General PublicGeneral Public
  • Child Investigations Dropdown Menu
    • About
    • Child Protective Investigations
    • Investigations
    • Parent's Guide to Investigations
    • Child Care Investigations (CCI)
    • Domestic Violence
    • Alternative Response
    • Special Investigations
    • Related Topics
    • Case Connection
    • Child Fatality Review
    • Citizen Review Teams
    • Human Trafficking
    • Other Information
    • Contact Us
    • File a Complaint
  • Child Services Dropdown Menu
    • About
    • Child Protective Services
    • Child & Family Services
    • Child Safety
    • Family Support
    • Children in Our Care
    • About
    • Foster Care
    • Kinship Care
    • Adoption
    • Medical Services
    • Youth & Young Adults
    • More Information
    • Attorney's Guide
    • Community-Based Care
    • Rainbow Rooms
    • Other Information
    • Contact Us
    • Case Records
    • File a Complaint
  • Adoption & Foster Care Dropdown Menu
    • About
    • Children in Our Care
    • Foster Care
    • Kinship Care
    • Adoption
    • Foster and Adoptive Parents
    • Steps
    • Requirements
    • Information Meetings
    • Get Started
    • Find a Child to Adopt
    • Search Waiting Children
    • Heart Galleries
    • Support
    • Adoption Assistance
    • Medical Services
    • Youth and Young Adults
    • Other Information
    • Contact Us
    • File a Complaint
  • Prevention Dropdown Menu
    • General Information
    • About PEI
    • Program Descriptions
    • Office of Child Safety
    • Texas Home Visiting
    • Reports and Publications
    • Families & Community Members
    • Find Services
    • Get Parenting Tips
    • Partners & Providers
    • Partners in Prevention Conference
    • Information for Providers
    • Evidence-Based Programming
    • Other Information
    • Contact Us
    • File a Complaint
  • Adult Protection Dropdown Menu
    • About
    • Overview
    • Investigations and Services
    • APS History
    • TEAM Institute
    • Silver Star Rooms
    • APSConference.org
    • Prevent Adult Abuse
    • How to Report Abuse
    • Help Prevent Adult Abuse
    • Other Information
    • Contact Us
    • File a Complaint
  • Doing Business Dropdown Menu
    • DFPS Contracts
    • Doing Business with DFPS
    • Contracting Policies
    • Contracting Forms
    • Funding Opportunities
    • Partnering with DFPS
    • Historically Underutilized
        Business
    • Purchased Client Services
    • About PCS
    • Regional APS Contracts
    • Regional CPS Contracts
    • Residential Contracts
    • State Office Contracts
    • Community-Based Care Contracts
    • Reports & Statistics
    • Active Contracts
    • Children in DFPS Care
    • Other Information
    • Contact Us
    • File a Complaint
  • Data & Reports Dropdown Menu
    • Data & Statistics
    • Monthly Data
    • Data Book
    • Budget & Finance
    • Reports & Presentations
    • Agencywide
    • APS
    • CAPTA Citizen Review Teams
    • CPS
    • Internal Audit
    • PEI
    • Rider Reports
    • Strategic Plans
    • News & Information
    • DFPS News
    • Policies and Information Requests
    • Other Information
    • Contact Us
    • File a Complaint
Coronavirus Resources | En Español

Statewide Intake Policy & Procedures

  • DFPS Home
  • >Handbooks
  • >SWI Procedures
  • >Menu
  • >This Page

Menu DFPS Policy Handbooks

  •   Handbook Search

  • This box searches the DFPS policy handbooks. For more options see advanced search and search tips.

  • Revision Memos
  • Most Recent Revisions
    • Child Protective Services
    • Adult Protective Services
    • Child Care Investigations
    • Statewide Intake
    • Background Checks
    • Volunteer and CE
    • Office of Consumer Relations
    • Records Management Group
    • DFPS Subpoena Policy
    • DFPS Travel Policy
    • Asset Management
    • Ethics Policy
    • Title IV-E Training
    • Title IV-E County
  • Handbooks
  • Child Protective Services
    • Table of Contents
    • 1000 Administration
    • 2000 Intake
    • 3000 Child Safety
    • 4000 Placement
    • 5000 Legal Functions
    • 6000 Substitute Care
    • 7000 FAD
    • 8000 Services
    • 9000 Interstate
    • 10000 Youth in Care
    • 11000 Health Care
    • 12000 FBSS
    • 15000 Education
    • Appendices
    • Definitions
    • Resource Guides
  • CPS Community-Based Care
    • Region 1 Joint Operations Manual
    • Region 2 Case Management
    • Region 2 Joint Operations Manual
    • Region 3b Case Management
    • Region 3b Joint Operations Manual
    • Region 8a Joint Operations Manual
  • Adult Protective Services
    • Table of Contents
    • 1000 Overview
    • 2000 SWI & Case Assignment
    • 3000 Scope & Eligibility
    • 4000 HHSC or Other Settings
    • 5000 Complex Cases
    • 6000 Evidence
    • 7000 Guardianship
    • 8000 Investigations
    • 9000 Case Contacts
    • 10000 Provide & Arrange Services
    • 11000 Maintenance & ICS
    • 12000 Death of Victim or Client
    • 13000 Legal Actions
    • 14000 Case and Stage Closure
    • 15000 Due Process & Release
    • 16000 Confidentiality & Records
    • Appendices
    • Definitions
  • Child Care Investigations
    • Table of Contents
    • Definitions
    • 1000 Legal Basis
    • 2000 Inquiries
    • 3000 Applications
    • 4000 Inspections
    • 5000 Admin. Actions
    • 6000 Investigations
    • 7000 Enforcement
    • 8000 Requests
    • 9000 Administrators
    • Appendices
  • Statewide Intake
    • Table of Contents
    • 1000 Overview
    • 2000 Reports
    • 3000 Information & Referral
    • 4000 CPI and CPS
    • 5000 APS
    • 6000 HHSC PI Facility
    • 7000 HHSC PI Community
    • 8000 CCI and CCR
  • Background Checks
    • Table of Contents
    • 1000 Overview
    • 2000 PCS
    • 3000 Non-DFPS Staff
    • 4000 Employees
    • 5000 CASA
    • 6000 Public
    • 7000 Volunteers and Interns
    • 8000 Audit Staff
    • 9000 External Partners
    • Appendices
    • Definitions
  • Contracting Policies
  • Volunteer and Community Engagement
    • Table of Contents
    • 1000 Overview
    • 2000 Resource Rooms
    • 3000 Stakeholders
    • 4000 Donations
    • 5000 Policy
    • 6000 Interns, Youth
    • 7000 Procedures
    • 8000 Supervision
    • Appendices
  • Office of Consumer Relations
    • Table of Contents
    • 1000 Overview
    • 2000 Complaints
    • 3000 Legislators
    • 4000 Case Reviews
    • 5000 ARIF
  • Records Management Group
    • Table of Contents
    • 1000 Overview
    • 2000 Safekeeping
    • 3000 Disclosure
    • 4000 Retention
    • 5000 Forms
    • 6000 Adoption Registry
    • 7000 Administration
  • Subpoena Policy
    • Table of Contents
    • 1000 Policy
    • 2000 Procedures
  • Travel Policy
    • Table of Contents
    • 1000 Overview
    • 2000 Policy
    • 3000 Claims
    • 4000 Unique Policies
    • 5000 Council Travel
    • 6000 eTravel
    • 7000 Exceptions
  • Asset Management
    • Table of Contents
    • 1000 Overview
    • 2000 Responsibilities
    • 3000 Property Types
    • 4000 Acquisition
    • 5000 Inventory
    • 6000 Lost Property
    • 7000 Disposal
    • Appendices
  • Ethics Policy
    • Table of Contents
    • Standards of Conduct
    • Accepting Benefits
    • Purchasing Food
    • Group Solicitations
    • Travel
    • Conflicts of Interest
    • Referring or Endorsing Vendors
    • Contracting
    • Restrictions on Employment
    • Political Activity
    • Fraud, Waste, and Abuse
    • Using Time, Property, and Facilities
  • Title IV-E Handbooks
  • Title IV-E Training
    • Table of Contents
    • 1000 Overview
    • 2000 Legal Basis
    • 3000 Introduction
    • 4000 Training
    • Appendices
  • Title IV-E County
    • Table of Contents
    • 1000 Overview
    • 2000 Legal Basis
    • 3000 Introduction
    • 4000 Child Welfare
    • 5000 Legal
    • 6000 County
    • Appendices
  • Helpful Links
  • Statutes
    • Statutory References
    • TX Rules of Evidence
    • TX Rules of Appellate Procedure
    • TX Code of Criminal Procedure
    • TX Rules of Civil Procedure
  • TAC Rules
  • TAC Waivers for Foster Care Redesign
  • DFPS Contracting Policies
  • Email Updates

  • Section 1000: Statewide Intake (SWI) Contact Center

    1000 Statewide Intake (SWI) Contact Center

    1100 Legal Information

    1110 Requirement to Report Abuse, Neglect, or Exploitation

    1120 Anonymity

    1130 Confidentiality

    1140 Immunity and Good Faith

    1150 False Reporting

    1160 Notification to Law Enforcement

    1200 Contact Information

    1210 Phone

    1211 Toll-Free Hotline

    1212 Law Enforcement Line

    1213 Designated Line for Reports to Provider Investigations

    1214 Administrative Line

    1215 International Calls

    1220 Texas Abuse Hotline Website

    1230 Mail or Fax

    1240 Walk-In

    1300 Communication Assistance Services

    1310 Interpretation Service for People who Speak Foreign Languages

    1320 Interpretation Service for People who are Deaf, are Hearing-Impaired, or have Speech Disabilities

    1400 Automatic Call Distributor (ACD)

    1500 Records

    1510 IMPACT Case Management System

    1520 Call Recordings

    1530 Contact Center Statistics

    1600 Organizational Structure

    1610 Intake Specialists

    1620 E-Unit Specialists

    1630 Intake Supervisors

    1631 Additional Intake Supervisor Support

    1631.1 Intake Specialist Worker V

    1631.2 Acting Supervisor

    1640 Program Administrators

    1650 Support Staff

    1660 General Computing Services (GCS) Staff

    1670 Workforce Management Staff

    1680 Program Improvement Specialists

    1690 Training Specialists

    1700 Workforce Management

    1710 Scheduling Shifts

    1720 Managing the Workload

Facebook
Twitter
YouTube

Footer Menu

DFPS Agency

  • About DFPS
  • Accessibility
  • Contact Us
  • DFPS Home
  • DFPS Offices
  • En Español
  • Find a Form
  • Jobs
  • Office Closures
  • Policies
  • Site Map
  • Training
  • Websites

Public Awareness Campaigns

  • Everyone's Business
  • Get Parenting Tips
  • Room to Breathe
  • Texas Youth Connection
  • Texas Youth Helpline
  • Watch Kids Around Water
  • Why Not Me?

Abuse / Hotlines

  • Hotlines
  • Questions and Complaints
  • Report Abuse
  • Report Fraud, Waste, or Abuse
  • State Auditor’s Fraud Hotline

Budget, Data & Regulations

  • Annual Report
  • Budget and Finance
  • Data Book
  • Open Records Policy
  • Policy Handbooks
  • Practice Guide for CPS Attorneys
  • Rulemaking
  • Records Retention Schedule
  • Reports, Plans & Statistics
  • Statutes for APS
  • Statutes for CPS
  • Texas Administrative Code

News and Information

  • Compact with Texans
  • Coronavirus Resources
  • DFPS News
  • DFPS Public Meetings
  • Foster Care Lawsuit News
  • Financial and Budget Information
  • Help Prevent Child Abuse
  • Help Prevent Abuse of Vulnerable Adults
  • Support for Parents

Parents Involved with CPS

  • Guía para Padres Sobre el Cuidado Temporal
  • Guía para Padres Sobre las Investigaciones
  • Parent's Guide to Investigations
  • Parent's Guide to Foster Care
  • Resources for Families Involved with CPS

Business Information

  • Active DFPS Contracts
  • Doing Business with DFPS
  • Funding Opportunities at DFPS
  • Regional Children Statistics in DFPS Care
  • Texas Faith-Based & Community Initiative

Find Services

  • Background Checks
  • Become a Foster or Adoptive Parent
  • Find Your Birth Family or Biological Sibling
  • Prevention Programs in Your County
  • Request a Copy of a Case Record
  • Services for Youth in Foster Care
  • Search for Child Care
  • Search for a Child to Adopt

How You Can Help

  • Donate
  • Volunteer
  • Internships
  • Mentorships
  • Faith-Based Program

Other Information

  • Download Help
  • State Government Information Search
  • Texas Online
  • Texas Health and Human Services
  • Texas Veterans Portal
  • U.S. Census 2020
  • Where The Money Goes