Handbook Revision, March 1, 2017
This revision of the Statewide Intake Policy and Procedures Handbook was published on March 1, 2017. Summaries of new or revised items are provided below.
This revision removes the subpoena policy from the Statewide Intake Policy and Procedures Handbook. The policy is now located in the DFPS Subpoena Policy Handbook. See:
Statewide Intake Handbook
1770 Receiving a Subpoena at Statewide Intake (SWI) 1771 When a Subpoena Is Delivered in Person by a Process Server 1771.1 Subpoena Names Custodian of Records 1771.2 Subpoena Names an SWI Employee 1772 Receiving a Subpoena by Mail or Facsimile (Fax)
DFPS Subpoena Policy Handbook
1240 The SWI Custodian of Records
The SWI handbook has been updated to address various scenarios in which a report is received with information that concerns an existing open DFPS case. Updates include:
• Open stages of delivery that cannot have an I&R sent to the open case.
• Determining the appropriate I&R type for subsequent information.
• Considering who the report is from (original reporter, new reporter, professional reporter, or law enforcement).
• Handling multiple contacts when the reporter’s sole basis of knowledge is a media source such as Facebook or the news.
2324 Subsequent Information Regarding an Existing
on a DFPS Case
2324.1 Subsequent Contact From the Original Reporter
Identical Reports With the Same Reporter
2324.2 Subsequent Contact From a Different Reporter
Similar Information, But Different Reporters
2324.3 Subsequent Contact From a Professional Reporter
2360 Reporter’s Sole Basis of Knowledge Was Obtained From Media