Contact Us

We are committed to making our websites accessible to all users. If you have difficulty accessing any information on our website and would like assistance, please (Note: To report abuse or neglect, please call 1-800-252-5400, or report online using the Texas Abuse Hotline website.):

To enable us to respond quickly, please tell us:

  • the nature of your accessibility problem,
  • the preferred format in which to receive the material,
  • the website address of the requested material, and
  • your contact information.

Reasonable Accommodations

The Department of Family and Protective Services (DFPS) does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or in the provision of services. Any request for reasonable accommodation needed for accessing information on the DFPS site will be addressed. Contact us.


To ensure compliance and continually improve accessibility, we test our websites using several tools and review content regularly to ensure compliance with State (Texas Administrative Code Chapters 206 and 213) and Federal laws (Section 508 of the Rehabilitation Act of 1973). Additionally, we strive to implement best practices from the Web Content Accessibility Guidelines (WCAG) 2.0 Standard and the Section 508 Standards Update.


To learn more about Accessibility policy and resources across the Texas Health and Human Services (HHS) agencies, please visit the Texas HHS Accessibility Center website. The Accessibility Center includes resources to help agencies meet requirements governing the accessibility of electronic information including policy information, training information, accessibility guidelines, and testing checklists. Additional information about accessibility programs in Texas is available from the Governor's Committee on People with Disabilities.

Site Accessibility

The DFPS website has been designed to provide equal access to information and services regardless of a user's physical or developmental abilities or impairments. Below are some of the technology solutions used to make our website easy to navigate, fast-loading, and accessible. We've also included some helpful browser tips.

Page Navigation

Webpages have been structured to allow keyboard and screen reader users quick access to page content.

  • "Breadcrumbs" or links located at the top of each page's main content provide a trail of links where you are and where you have been. Breadcrumbs make it easier to navigate the site and find related pages.
  • "Skip Links" or links at the top of the page allow the user to jump or skip to the main content areas. To visually see the link in the upper left corner of the webpage, press the Tab key. Those listening to the page with a screen reader will be able to skip past repetitive menu links and get directly to the page content.
  • Website content is structured with headings so that assistive technology users can move quickly through page sections. Those using screen readers can also take advantage of content labels known as "ARIA landmarks" to navigate the page.

Multimedia Content

Captions and transcripts are included for web audio and video for those who do not have access to audio. Though captioning is primarily intended for those who cannot hear the audio, it also improves communication for everyone and may be toggled on and off.

Keyboard Commands

Navigate through our website without the use of a mouse. Here are some helpful keyboard commands available in most web browsers.

Task Keyboard Command
Increase text size Ctrl + +
Decrease text size Ctrl - -
Move forward from link to link Tab
Move backward from link to link Shift + Tab
Go to top of page Ctrl + Home
Go to bottom of page Ctrl + End
Close window Ctrl + W
Go back a page Alt + Left Arrow
Go forward a page Alt + Right Arrow
Go to the Find box Alt + F

(Also see: FireFox, Chrome, and Internet Explorer keyboard shortcuts)

Change Text Size

Website text size can easily be made larger or smaller using the browser. The entire page can also be magnified.
To change text size, use the browser's controls. From the Internet Explorer toolbar, select (View > Text Size) and then select a size. Using the keyboard, to zoom in press CTRL +, to zoom out press CTRL -, to return text to normal size, press CTRL 0.

Photographs & Images

Photographs and images have full written descriptions that are accessible to blind users and those using technology that reads the webpage aloud.

File Viewing Information

DFPS uses many file formats for documents and web content. To see a listing of file formats and where to download free file viewers, visit the Download Help page.