Statewide Intake Procedures Handbook Revision March 2009
This revision of the Statewide Intake Procedures Handbook was published on March 2, 2009. Summaries of new or revised items are provided below.
Procedures for Concerns Regarding Case Handling
This is an update regarding the process for reporting concerns about the handling of cases by local offices. This is an internal procedure specifically for SWI staff. See:
2620 Complaints Regarding Case handling by DFPS Field Staff
2621 SWI Concerns Regarding Field Handling of an Investigation
2622 Complaints Alleging Breach of Confidentiality or Misconduct by DFPS Staff
SWI Protocol for Recommending Law Enforcement Welfare Checks
The items below are revised to clarify existing policy on referring a reporter to law enforcement for a “welfare check.” See:
2131 Law Enforcement “Welfare Checks”
The items below were renumbered to accommodate the new item 2131. No changes to policy or procedure were made in these items, though some existing policies were rewritten for clarification. All cross-references to these items have been updated.
2132 Feedback to Reporter
2133 Requests for Feedback on Investigations
2133.1 Requests for Feedback From CPS
2133.2 Requests for Feedback From APS
2133.3 Requests for Feedback on Licensing Intakes
The items below were revised to clarify existing policy and procedure.
2130 Sharing Information With the Reporter
2140 Reporters With More Than One Intake
2150 Determining Single or Multiple Reporters