Hotline Number Availability
Texas Abuse/Neglect Hotline

1-800-252-5400 or www.txabusehotline.org

Use this number to report:

  • Abuse, neglect, or exploitation of children, the elderly, or people with disabilities
  • Violations of minimum standards in a child care operation.

24 hours a day, seven days a week.

This number is available across the United States.

Foster Care and Adoption Information 1-800-233-3405
For information on becoming a foster or adoptive parent through DFPS.
8 a.m. to 5 p.m. Central Time, Monday-Friday
Foster Care Help 1-844-286-0769
Information, assistance, and complaint resolution for foster youth up to 18 years old.
8 a.m. to 5 p.m. Central Time, Monday-Friday
Child Care Information 1-800-862-5252
For information about child care in Texas.
8 a.m. to 5 p.m. Central Time, Monday-Friday
Texas Youth Helpline 1-800-989-6884 or www.texasyouthhelpline.org
To provide peer counseling to youth and family members for family conflicts, delinquency, truancy, abuse and neglect, and running away.
24 hours a day, seven days a week.
Office of Consumer Affairs Hotline 1-800-720-7777
To make an inquiry or complaint about an existing DFPS case.
8 a.m. to 4:30 p.m. Central Time, Monday-Friday
Abuse in Mental Health/Mental Retardation Facilities 1-800-647-7418
To report abuse, neglect, or exploitation in Mental Health/Mental Retardation facilities.
24 hours a day, seven days a week.
State Auditor’s Fraud Hotline 1-800-TX-AUDIT
To report fraud, waste, or abuse of state funds
24 hours a day, seven days a week.
DFPS Records Management Group

1-877-764-7230 or send an email
To make a request for a DFPS record.

8:30 a.m. to noon
1:00 p.m. to 4:30 p.m. Central Time, Monday-Friday