Statewide Intake
Handbook Revision, September 2014
This revision of the Statewide Intake Policy and Procedures Handbook was published on September 2, 2014. Summaries of new or revised items are provided below.
Documentation of HIV or AIDS Diagnosis
Worker Safety Issues – Gangs (PATS 7157)
The items below are revised to include the requirement for intake specialists to inquire about gang affiliation and gang related activity. See:
2311.1 Worker Safety Issues
3143 Special Handling Section
3143.2 3143.1 Documenting Worker Safety Issues
The item below is reworded to clarify what to do when there is no open case or when someone other than a chronic caller is reporting. The policy itself is not changing.
2161 Chronic Callers
The following items under 6000 In-Home Adult Protective Services (APS) are revised to provide guidance on handling chronic callers:
6400 Specialized APS In-Home Reports
6410 6400 Death Caused by Abuse or Neglect
6420 Allegations Made by an APS In-Home Client that are Frivolous or Patently Without a Factual Basis
7420 Allegations Related to Made by an APS Facility Client That Are Frivolous or Patently Without a Factual Basis
Contact Information (PATS 7342)
The items below have been reorganized and rewritten for clarity. See:
1200 SWI Contact Information
1210 SWI Main Number
1220 Alternative Phone Lines to Contact SWI
1221 1430 Law Enforcement Line
1222 Designated Line for Reports to APS Facility Investigations
1440 APS Facility Investigations – Community Center Phone Line
1223 1450 Administrative Line
1230 1220 Web Site for Online Reporting
1240 1230 Mailing Address
1250 1240 International and Collect Calls
1260 1250 Call Recording
1300 Processing Calls
1310 Automatic Call Distributor
1320 English Language Queue Application
1330 Spanish Language Queue Application
1400 Communication Assistance Services SWI Phone Lines
Documentation of HIV or AIDS Diagnosis (PATS 7352)
The items below are revised to include the requirement to document that a person has HIV or AIDS in the Special Handling section in IMPACT so that APS Facility Investigations may redact this information before releasing the intake. Other edits were also made to clarify the other five types of special handling. See:
2311 Special Handling Reports Intakes
3131 General Information and Description Section
3143 Special Handling Section
3143.1 Documenting Special Handling Issues