SWI Policy and Procedures September 2006
This section contains cross-program assessment issues. Program-specific assessment criteria are in the program sections.
SWI receives information in several different ways. Information is called in, sent by Internet, faxed, or mailed into the Hotline. Each contact is reviewed and assessed and must be documented. Each contact is referred to as a report.
This section provides information about how to handle various situations that are reported to SWI.
Information is provided about how to assess a report. Each report is categorized as one of the following:
• An intake (a report that is investigated by a DFPS program)
• A special request
• An information and referral (I&R)