Customer Service Awards
In FY 2016, SWI was named one of the "Best Places to Work 2016" by the Austin American Statesman. This was the second time that SWI won this award. The year before, SWI won several awards for customer service and efforts to develop and keep qualified staff, including the Statesman's "Best Place to Work 2015" award.
SWI has been collaborating with Children's Advocacy Centers of Texas to better coordinate investigations by law enforcement agencies, Child Protective Services, and Child Care Licensing. Everyone has a single point of contact to make communication easier and to make investigations and interviews more cohesive. We expanded the program in FY 2016 to involve 60 children's advocacy centers and more than 350 law enforcement agencies.